Radiant Applications Manager at Mass General Brigham in Somerville, Massachusetts

Job Description:

The Opportunity



Reporting directly to the Program Director for Epic Departmental Applications, the Radiant Applications Manager provides leadership to the Radiant Application Team who is focused on delivering Epic Radiant functionality to Mass General Brigham (MGB) and affiliate organizations. They oversee the day-to-day activities of the team, focusing on achieving the team's deliverables on time and within budget. In order to provide expert guidance to the Radiant team, they must learn and understand customer clinical workflows and Radiant application. The AM is responsibility for scoping Radiant contributions to MGB projects and helping to prioritize Mass General Brigham initiatives.


They develop and manage relationships with MGB Digital leaders, teams, and MGB site leadership. The AM addresses challenges/issues, and involves Epic as necessary, to ensure adherence to timelines and elimination of barriers to a successful delivery and services.


The Radiant Manager provides strong human resources management of a hybrid/remote team, including regular feedback, timely check-ins and performance evaluations, mentoring and career conversations. They are responsible for attracting, retaining, developing and engaging high quality staff in a remote work setting.


• Works with Epic as well as clinical and operational leaders to guide the design, development and execution of various projects. Establishes the team's goals and objectives in alignment to identified work and timelines.


• Manages the day-to-day, multi-workstream activities of the Radiant team. Provides resource management oversight; delegates work assignment; streamlines intake; and appropriately sets priorities for the team. Focuses on producing the team's deliverables on-time and within budget. Aligns with expected MGB Digital performance KPIs.


• Communicates effectively across different teams at MGB. Responds promptly to team, colleagues and customers.


• Provides certified build expertise to align technical solutions with desired outcomes.


• Consistent with Mass General Brigham's Human Resources policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the onboarding, training, performance management, and professional development needs of the staff.


• Educates staff on policies, processes and procedures.


• Schedules and chairs weekly team meetings to discuss team and project related activities, issues, changes, and communication. Communicate news/events to staff, often reinforcing larger program or organizational communications.


• Mentors team members and motivates team to success via critical feedback and recognition for results. Exhibits sound and accurate decision making and serve as an expert resource for problem solving. Remains flexible and adaptable within a fast-paced environment with rapidly changing requirements.


• Employs service management, product management and/or project management methodologies to deliver high quality work products.


• Works with MGB Digital Clinician Leads, Portfolio Managers and MGB Business partners to understand strategic priorities for application build and content development.


• Coordinates with other application and integration managers as required to integrate work and system design, build, testing, training, and go-live to ensure activities of one team do not adversely impact activities of another team.


• Uses the MGB values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.


• Manages issues identified and escalates risks to Radiant team outcomes on a weekly basis to the Program Director and multi-workstream leadership.


• Actively supports the program, PMO and portfolio managers with regular status updates, design documentation, build audits, testing plans and scripts, training curriculum and activation plan.


• Ensures quality of outcomes through timely, well-informed, decisions; review/approval by the appropriate customers; and thorough completion of overall goal.


• Other duties as assigned.



Qualifications

Qualifications



• Bachelors Degree in Business, Healthcare, or related required; Clinical Degree and/or Masters preferred.


• Must have 8+ years related experience, including experience with healthcare clinical systems.


• Must have 3 years of prior staff management and project management experience.


• Must have experience in developing and integrating business processes.


• Must have prior management and relationship management experience.


• Experience with implementing Epic modules preferred.


• Certification in Epic Radiant or Cupid preferred



Skills for Success



• Demonstrated success working with a diverse set of stakeholders


• Ability to multitask and prioritize multiple project requests simultaneously


• Approach to work that balances big picture with an appropriate level of analytical detail to create impactful deliverables


• Superior problem-solving skills with a high value in data integrity and analytic accuracy


• Ability to conduct detailed analysis as well as distill relevant findings for presentation to a high-level audience


• Demonstrated analytic, organizational, and problem-solving skills


• Strong PC skills / Microsoft applications, including Excel


• Demonstrate strong leadership skills with project at all levels within the organization having essential responsibilities to manage the project relationship and resolve project issues



Team Player



• Respect the talent and unique contribution of every individual, culture and ethnic group and treat all people in a fair and equitable manner


• A natural curiosity and energetic, creative, and collaborative approach to working and problem solving


• Strong interpersonal and team building skills. Ability to get work done through others, even if there is no direct reporting relationship


• Proven ability to interact with others in a positive and responsive manner to build consensus through negotiation and diplomacy


• Ability to successfully collaborate with others of different skill sets, backgrounds, and levels within and external to the organization


• Strong communication and collaboration skills



Self-Managing and Self-Aware



• High emotional intelligence and a well-managed ego


• Is honest, authentic, and straightforward when working with others


• Solid team player but also an independent thinker


• Ability to handle stressful situations in calm and professional manner


• Exercise self-awareness; monitor impact on others; is receptive to and seek out feedback; use self-discipline to adjust to feedback.


• Take-charge ability and excellent judgment in determining and leveraging resources.


• High degree of professionalism, discretion, and confidentiality


• A balance of patience and perseverance necessary to affect change in a large and complex organization



Commitment to Quality



• Accountable for delivering high quality work. Act with a clear sense of ownership


• Commitment to high quality service and attention to detail


• Strong proactive customer service skills


• Up to 20 Direct reports; Directly provides leadership and guidance to Radiant ACs, and additional consultants and other temporary staff as needed.


• Assists in management of Epic capital and operating budgets as determined by leadership



EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.