Locations: San Bruno, CA; Bentonville, AR; Hoboken, NJ
Want to help lead the way in redefining how we shop online?
The Senior Manager of Program Management and Business Operations is a critical thinker with a bias for action, who obsesses over the customer experience using analytics. You will be an integral part of the Campaigns & Events Site Merchandising team, where we are changing the way customers engage with Walmart's ecommerce experience (app and desktop) to become a key destination in the moments that matter to customers. Our goal is to show relevant, dynamic, and fun content and assortment that is unique to each of our customers. You will make an impact to our customer experience by translating customer problems into actionable products and features, that can be tested and successfully launched with the goal of making meaningful impact to drive engagement, discovery, and conversion of Walmart's broad assortment of items. You'll drive impact, improvement and innovation to create a truly frictionless online shopping experience and help our eCommerce business.
You'll make an impact by:
Enabling the Campaigns & Events team to create an exemplary site experience for the biggest savings and seasonal moments during the year by centralizing product and reporting roadmaps and prioritizing for partner team activation. You'll do this by leading key KPIs, audit mechanisms, business reviews, and building new efficient processes and playbooks.
Telling a story through our site - You'll identify key trend forecasts, define the team's story-telling roadmap, and use key functionalities like taxonomy and search to enhance the customer journey on our site, telling a cohesive story to win customers' hearts and minds.
Monitoring site health and performance through analytics and key metrics-You'll oversee the development of site metrics and dashboards to monitor site health, providing strategic insights to internal stakeholders to influence the overall direction for the site.
Solving customer problems - You will represent the Campaigns & Events business with cross-functional partners for new product features and testing requests. Including a streamlined intake process with clear goals and customer problem statement development, while moving requests through product and testing pipelines.
Training and documenting processes for new features - You will establish clear documentation and training for new product features and processes, to ensure successful launches and handoffs that help automate manual processes, save time, and drive efficiency.
Being a thought leader - You will partner with Site Operations and various product teams to understand and document new tooling or feature improvement needs for the Campaigns & Events team to drive automation, scalability, and reduction of manual work hours.
Operating with excellence-You'll land the fundamentals and create and help scale best-in-class efficient workflows, develop and own campaign playbooks, asset repositories, processes, documentation, and timelines; embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance.
Operating with excellence - You will land the fundamentals and create and help scale efficiency and best-in-class workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge, and performance
You'll sweep us off our feet if:
You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers.
You're a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient.
You build trust quickly and can lead by influence without direct authority, creating impact through partnership as well as ownership.
You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
You're a thought leader who takes strategic direction and infuses it into our process implementation to earn trust at all levels. Thus, becoming a Homepage subject matter expert.
Responsibilities
You build trust quickly and can lead by influence, creating impact through partnership as well as ownership
You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members
Creating an exemplary site experience for your department-You'll drive the holistic site strategy for a specific department within
Telling a story through our site -You'll identify key trend forecasts, define the department's story-telling roadmap, and use key functionalities like taxonomy and search to enhance the customer journey on our site, telling a cohesive story to win customers' hearts and minds
Monitoring site health and performance through analytics and key metrics-You'll oversee the development of site metrics and dashboards to monitor site health, providing strategic insights to internal stakeholders to influence the overall direction for the site
Becoming an invaluable strategic partner to internal stakeholders-You'll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site's strategic direction and execution
Operating with excellence-You'll land the fundamentals and create and help scale best-in-class efficient workflows, processes and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance
Minimum Qualification:
Bachelor's degree in business or related field or equivalent experience in Business or related fields.
Preferred Qualifications:
6-8 years related experience in Business Operations, Program Management, or eCommerce.
Strong customer obsession focused on building the right site experience for our customer.
Ability to set clear objectives and performance measures.
Experience building reports, pulling data, analyzing data, using data to make decisions, and leveraging data for storytelling.
Experience owning or supporting a product roadmap, writing user stories and business requirements documents, and testing and launching new product features.
Ability to work in highly ambiguous environments, creating order and process in new areas, and take on projects with agility and incrementality (crawl, walk, run).
Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary.
Assertive, adaptable, and demonstrates initiative in a fast-paced environment with competing priorities.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Who WeAre
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.careers.walmart.com