PLEASE READ BEFORE APPLYING. Salary ranges from $68,000/year-$80,000 (based on experience)
Must have at least 5 years experience.
Lifestyle Manager Responsibilities
As a lifestyle manager, you are front facing clients and you are responsible for client communication, success and failure of requests. LMs must be ready to deal with clients at any moment which means answering a call, message or email during our hours of operation from 930pm to Midnight. Successful candidates must be detail orientated and committed to supporting the team in delivery quality service to clients. Candidate must be flexible and have a "do whatever it takes" mentality in the approach to work. This is a salary exempt position and even though you will have a rotating schedule to cover nights and weekends, you will be expected to be available when needed.
LM Responsibilities
Make sure tickets are entered correctly, and closed
If an associate is making a ticket or reservation for a client, 100% of the responsibility falls on the Lifestyle Manager to make sure it's done properly
Build direct relationships with assigned members
Create a monthly newsletter covering NY, LA, Miami, London restaurants and hotel openings as well as upcoming events
Responsible for hitting sales goals
Visiting restaurants on a weekly basis
Key Duties
Providing excellent customer service to our clients over the phone and in person
Check that all emails are read, and all tickets are properly entered into the CRM
Conducting research and putting together proposals
Liaising with suppliers on behalf of clients
Maintaining an accurate log of client data in CRM
Creating CRM Tickets for clients requests
Send out reservation reminders via Zingle and emails
Double confirming all reservations and making sure inclusions, notes, deserts and other perks are given to our clients for their reservation.
Requesting Folios from Hotels and Nets from vendors
Updating CRM and Database with new vendors and client information