Officially launched in July 2023, PanasonicWELL is an innovation arm within Panasonic Holdings Corporation working to build fully scalable family wellness businesses. We're working to gain insight into families' goals and to use state-of-the-art AI and other technologies to help families achieve the universal goals we all share: caring well, eating well, sleeping well, moving well, working well, and aging well.
With families at the center, our intention is to build a series of interconnected products within this ecosystem to tackle challenges modern families face in today's world. "Well" describes the intersection of health and wellness including mental well-being, longevity, nutrition, sleep health, mindfulness, daily productivity, and many topics that enable people to live healthier and happier lives every day. Our definition of wellness is a combination of family harmony (as supported through our service experience) and healthspan (as supported through meeting emotional, cognitive, physical and mental wellbeing).
We recognize that our mission requires the intimate privilege of being welcomed into homes with utmost data privacy, and industry-leading Responsible AI with humans in the loop to deeply understand the needs of families and how to best service those needs.
About The Role:
We are seeking a Lead Conversational UX Designer to join our design team at PanasonicWELL. In this role, you will focus exclusively on creating customer-centered experiences that are novel, empathetic, and differentiated. We are building the next generation of products and want someone passionate about people, usability, and AI.
Working in close partnership with service design, interaction design, brand systems, and user research, you will be responsible for designing conversational flows and system responses that push an ongoing transformation of our surfaces to deliver elegant, frictionless, and impactful conversational experiences that elevate our brand and service.
PanasonicWELL is able to employ individuals who reside in (or that are willing to relocate to) the following states: Arizona, California, Colorado, Idaho, Nevada, Oregon, Texas, and Washington.
What You'll Do:
Partner with Research, Product, and Legal teams to build a deep understanding and empathy for user problems
Ideate with cross-functional teams to define outcomes, experiences, features, and functionality
Craft bespoke conversation and dialog flows for a variety of experiences that support family wellness through an AI agent
Rapidly iterate on functional prototypes based on user feedback and insights
Collaborate with AI developers to align the AI assistant's functionality with conversational design principles and best practices
Ensure clarity, tone, and personality align with brand and user expectations
Utilize analytics and logs to identify areas of performance improvement or opportunities for enhancements
Stay updated with industry trends, frameworks, research, and best practices as the technology evolves
Develop and maintain documentation to maintain consistency as the product evolves
Design principles for safe, legal, and ethical application of AI assistants in the service of family wellness
7+ years of experience in Conversational UX Design
Fundamental understanding of Generative AI technology
Experience with prompt engineering and conversation flows
Proficiency in prototyping for Voice and Hybrid UIs
A history of collaborative user research and analysis
Empathetic EQ with a strong bias towards collaboration
Understanding of user-centered design principles
Comfort with ambiguity; willing to bring original ideas and fresh approaches to projects
Experience leading and conceptualizing several large-scale and small-scale projects simultaneously
Enthusiasm for working in a fast, start-up environment
Strong ability to communicate and present design rationale to leadership
Comfortable working in JIRA and Confluence
A healthy portfolio and resume that showcases your creativity and skill
What We Offer:
The future of work at PanasonicWELL is flexibility. Like many other leading Silicon Valley based businesses, we follow a hybrid workplace model post-pandemic. We believe this model is consistent with our goals of fostering a highly collaborative culture, promoting employee well-being, and developing a workplace that is engaging, equitable, and innovative.
Local (Bay Area) employees are expected to come into the office on Mondays & Wednesdays and optional on the other days of the week. Fully remote (Work From Home) employment may be available for select positions.
This position is eligible for participation in our employee bonus program. Grade level and salary ranges are determined primarily through the scope and complexity of the role along with a review of the applicant's experience and skills, as well as alignment with geographic market data and equity with other team members.
Employee benefits include:
Opportunity to join a hyper-growth startup on a mission to make well-being attainable for modern families
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety-sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest.