Corporate Helpdesk Technician at Innovative Defense Technologies in Fall River, Massachusetts

Job Description:

Description




Background Information:



Innovative Defense Technologies (IDT), provider of automated software testing, data analysis, and cybersecurity solutions for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Corporate Helpdesk Technician to be based in our Fall River, MA office/Datacenter.



Overview:



IDT is seeking a Corporate Helpdesk Technician that will administer and maintainWindows based end user computing systems intended to support corporate IT infrastructure and services in the cloud, on premise, as well as at the corporate datacenter in the Fall River and remote IDT offices. Main responsibilities will focus on supporting the helpdesk, assisting other engineers in fine tuning the network, systems and corporate applications and support end user issues.



All applicants must be able to obtain/maintain an active U.S. Security Clearance.




Responsibilities Include:

• Day-to-day end user support and ensuring tickets are closed in a timely fashion.


• Administer Microsoft 365 environment (email, compliance, SharePoint, etc....)


• Image, deploy, troubleshoot, maintain end user workstations


• Perform requirements analysis, translating business need into IT resource specifications


• Developing internal and external documentation


• Asset management and procurement


• Provision end user workstations per corporate and end user needs


• Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure.


• Contribute to improvement of administrative and operational processes


• Ensuring that all systems are in compliance with industry standard IT security frameworks such as NIST800-171

Minimum Required Qualifications:

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering


• 1+ years of experience in a relevant technology field required

Required Skills:

• Experience with imaging end user workstations


• Experience with enterprise domain/active directory environment


• Experience with ticketing systems


• Experience interfacing directly with end users and troubleshooting end user issues both in-person and remotely


• Extensive experience with Operating Systems (Mainly Windows) configuration and administration


• Experience working within Microsoft 365 environments


• Basic network experience - understanding IP and subnetting


• Demonstrated ability to shift from one project to another in an agile work environment


• Ability to communicate technical approaches and details within small project teams, including team interaction and presentations


• Ability to travel approximately 10% to remote IDT offices around the US.


• Experience with cloud environments, such as Amazon Web Services and Microsoft Azure


• Contribute to research, implementation, and management of new hardware and software solutions organization-wide

Preferred Skills:

• Beyond Trust Remote Support solution


• Tanium RMM solution


• Webroot Antivirus


• Networking protocol experience (802.11, TCP, UDP, ICMP)


• VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus


• Group Policy Management


• Familiarity with IT Compliance frameworks (NIST, ISO, etc.)

Competencies
:

• Ability to create and employ requirements and specifications during discovery phase of corporate solutions.


• Desire to stay current with industry trends and best practices


• Excellence in technical oral and written communication with peers and non-technical cohorts


• Be capable of working independently, but thrive in a team environment


• Solid analytical abilities, coupled with a strong sense of ownership, urgency and drive


• Ability to work in a fast-paced environment while maintaining established service-level agreements (SLAs)


• Excellent time management skills

EEO Statement:



IDT is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other basis protected by federal, state, or local law. Apply Now