Implementation Specialist at Vetsource in Portland, Oregon

Job Description:

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

Implementation Specialist
The Implementation Specialist is responsible for providing hospitals with the knowledge and tools needed to effectively utilize the Vetsource platform which includes Prescription Management, Vet2Pet, Payments, and Data Services. They play a crucial role in executing the successful integration of Vetsource products and services into a veterinary practice’s workflow. The Implementation Specialist position requires confidence and experience working directly with customers, patience when training team members, and the ability to communicate product value. 

This is a full-time, remote position.

WHAT YOU’LL DO

• Meet with veterinary practice leadership to review what is working and what could be improved to maximize Vetsource product benefits to the practice and their clients.




• Train our veterinary practice customer on the Vetsource product(s) or service(s) of utmost value to them, while having the ability to adapt or alter training sessions based on real-time customer feedback, questions, or newly stated pain points.




• Collaborate closely with the Sales team to offer an exceptional and seamless customer experience, creating continuity for practices while focusing on the Vetsource product(s) or service(s) that matter most to our veterinary practice customer.




• Provide recommendations, resources, and assets to the hospital team, based on a practice’s highest indicated needs and interests.




• Maintain an innovative and adaptive approach to implementing the Vetsource platform within practices.

WHAT YOU BRING

• 2+ years of experience in the veterinary industry.




• 2+ years of experience in customer-facing roles.




• Excellent verbal and written communication skills.




• Strong interpersonal skills with the ability to effectively listen and communicate information in a clear, calm, and concise manner.




• Bachelor’s Degree or other equivalent certification in Animal Science preferred.




• Experience utilizing Salesforce CRM preferred.




• Experience developing and adapting implementation and training materials to suit customer needs (e.g., video content, Google Slide presentations, and Knowledge Base content) preferred.

#LI-Remote #LI-ML1

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance


• Employee Assistance Program


• Pet insurance* and Virtual vet care


• PTO, Holidays, Floating Holidays, and Volunteer Day


• Retirement Savings Plan (401k/ RRSP) with employer matching program


• Paid parental leave


• Flexible scheduling, including remote work where possible


• The opportunity to join one of our Employee Resource Groups, and fun company events!
   

*For Canadian based employees these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all employees are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $51,418 - $65,000 (annualized)

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process.  We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com