Front-line technical support or related service experience
Must possess experience with VoIP Telephony technologies
Must have experience working with ITSM system, such as Remedy
High energy and motivated individual with prior work experience in ITIL based culture
Experience supporting global customers, working with a wide array of individuals from ends users to customer's business executives
Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources
Flexibility and willing to work non-standard hours on occasion to meet customer demands
Methodical troubleshooting skills
Proficiency skills with Microsoft Excel and Word to support updating technical documentation and Run Books
Experience with VoIP PBX administration (ex
Avaya Unified Communications, Cisco CUCM, etc.)
Requirements
Front-line technical support or related service experience
Must possess experience with VoIP Telephony technologies
Must have experience working with ITSM system, such as Remedy
High energy and motivated individual with prior work experience in ITIL based culture
Experience supporting global customers, working with a wide array of individuals from ends users to customer's business executives
Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources
Flexibility and willing to work non-standard hours on occasion to meet customer demands
Methodical troubleshooting skills
Proficiency skills with Microsoft Excel and Word to support updating technical documentation and Run Books