If you have experience helping people with their computer issues in person or over the phone, we have the ideal position for you!HC-Resource is looking for an experienced and dynamicLevel 3 Systems Engineer to join a growing MSP based out of Downers Grove, IL.
The ideal person for this position is someone who loves supporting people when they need help. Our core focus is to remove the burden of daily technology challenges that face customers. This allows them to focus on growing their business, knowing that we have their best interests in mind. We believe in educating our clients, so they can make informed decisions about technology and how best to implement those within their organization.
Are you confident and comfortable when working with clients? Can you empathize effectively regarding clients' requests, enabling the successful troubleshooting, diagnosing, and resolution of the issue at hand?
We are looking for someone who can work both proactively and re-actively, depending on the needs of the situation, on networks, desktops, laptops, applications, phones, tablets, and email. We want someone who has a passion for an advanced knowledge of Windows operating systems and a mid-level knowledge of networking and Windows domain environments.
Responsibilities:
Deliveringoff-site project work and will also resolve escalated tickets
Mentor for our Help Desk Support Team
Managing and maintaining our client's networks
Well-versed in server software configuration and hardware configuration/setup
Influence and shape the professional services team anddevelopprocessesto continuallyimproveservice delivery, document your discoveries, and recommend best practices
Non-Technical and Technical skills for the role:
5+ years of experience in support and management of network infrastructures
Prior experience working for a Managed Service Provider
Working knowledge of ConnectWise/Labtech
Promptly responds to support requests from clients and internal staff regarding system support,applications support connectivity issues, software installations, upgrades, etc.
Perform the administrative activities associated with maintaining Windows 10/11 workstations and Windows 2012/2016/2019 servers and 3rdparty software
Monitoring system and network components, analyzing performance examining, mining event logs, and checking system backup logs
Ability to configure Firewalls, Access Points, and Switches
Perform Server Software configuration: Group Policy, Active Directory, Remote Desktop Server,Virtual machines, SQL Server, IIS, and WordPress Server
Experience with Hyper-V and VMWare virtualization technologies
Hands-on knowledge ofMicrosoft Azure, wide area networking, storage, wireless networking, and thin clients
Workwith vendors to support client end users
Problem-solving abilities and consistently meeting deadlines
Builds positive and collaborative relationships with customers and coworkers
Can prioritize and follow up on tasks
Available for occasional off-hours support and maintenance
A valid driver's license and able to travel to customer locations
Ability to support Ubiquiti Unifi and Synology NAS devices
This position requires some flexibility in work hours as there may be occasional and/or pre-scheduled evening and weekend work.