Overview: We are seeking an experienced Engineering Delivery Leader to oversee and manage the successful delivery of large engineering programs, product, and platform support within our organization. The ideal candidate will have a strong background in engineering, project management, and leadership, with a proven track record of delivering high-quality programs and transformation on time and within budget.
Responsibilities
Provide technical leadership and guidance to engineering teams, drawing upon extensive hands-on experience in software engineering and architecture to drive innovation and excellence in software delivery.
Refine implementation of SAFe, Agile and ITIL, ITSM methodologies and lead efforts in advancing ITIL maturity and implementing Site Reliability Principles
Drive transformation of the platform support services by bringing the latest practices in the industry - DevSecOps, SRE, AIOPS etc.
Improve distributed systems by studying current practices, design and propose appropriate architecture simplifications
Drawing from hands-on experience, lead complex architectural and design discussions besides creation of detailed delivery plans and successful execution of the same.
Provide Technical leadership in troubleshooting distributed system applications to identify real or potential issues and escalate to appropriate support personnel or third-party vendors.
An advocate focused on providing advanced support and taking care of escalated issue and product expertise to large and complex systems and to largest customers
Provide leadership to a team of 200 + members while developing and implementing strategies to increase customer satisfaction
Recommend controls by identifying problems and creating improved procedures
Participate and lead in the analysis of business processes and procedures to identify opportunities for improved efficiency
Partner with other engineering teams on system stability, upgrades, support tasks, refreshes, test environments and other appropriate concerns around overall system performance impacting the business
Establish procedures and practices within the team to ensure systems can be restored within SLAs in a business recovery situation
Design and collect key system performance metrics for governance and continuous improvement
Provide leadership and direction to a team of engineers, fostering a culture of collaboration, innovation, and continuous improvement.
Requirements
Overall hands-on experience of at least 18+ years with at least 10+ years of leadership experience in Product development, Support / Technical support with excellent analytical and support thinking
Deep hands-on experience in implementation of ITIL, ITSM, SAFe, CI/CD, DevSecOps, Dev and Test Automation and other operational efficiency creation practices
Excellent leadership and managerial skills in leading cross functional teams
A strategic thinker who can encourage innovation and newer ways working, change in order to make team and group/organization more productive and profitable
Excellent problem solving and communication skills
Experience being a subject matter expertise in multiple products
Being able to build successful relationships outside the team with peers and stakeholders
Self-Directed in a fast-paced environment with experience in managing large and mission critical products / platforms / applications.