This position requires an ambitious, strategic thinker responsible for developing, managing, and driving the Service Orders properly, either performing large/complex orders and/or managing the engineering team to perform their expected jobs into the budget (quality, time and cost).
Manages operations in engineering Service NA to include but not limited to day to day operations, support sales, purchase, quality control, project management, field service and management of mechanical, electrical e hydraulic engineering team.
Workload - Manage the jobs distribution of the engineering team reporting direct hours developing & keeping updated the workload avoiding under-absorption.
MAJOR DUTIES AND RESPONSIBILITIES:
Will be directly (or with his team) responsible to oversees all the engineering service activities (technical and administrative).
Responsible to manage the Schuler engineering team.
The engineering team includes engineers and technician from CAD engineering, hydraulic, pneumatic, electrical, 24/7 remote support, software development and commissioning at customer facility.
Manage the day-to-day operation in engineering. Manage and assign workload among the team member assuring to have a proper work (as per skill matrix) in order to reach the targets of every project, avoiding under absorption.
Directly and/or indirectly review and approve designs, simulation results and cost estimations.
Support the sales team with cost estimations, customer visits and presentations when required.
Take the ownership at least on the engineering portion and support the project managers to complete all jobs with quality, in time and budget.
Responsible to plan properly the jobs to assure the jobs will go smoothly but in case they are not moving as expected/planned, take the necessary actions to solve any engineering or quality concerns from our customers.
Define engineering KPIs (goals), develop strategies and use these KPIs to manage the engineering team properly. For the KPI's that are deviating make sure that a proper action plan is developed and implemented proper till everything goes back to normal (as planned).
Together with the team of digitalization, create visions for new technology and development in service.
Have the strategic overview of the direct hours/capacity availability for the necessary actions avoiding under absorption and/or strategic outsourcing decisions in case of over loading.
Develop and keep operating local suppliers/partners to be used on overload situation and/or on specific technologies that might be needed for the NA service business.
Create a network with the affiliates to be able to get the benefits from the Schuler organization worldwide.
Directs and drives the business by using KPIs management and having a weekly agenda with the teams from the "shared service areas" to analyze and deliver customer requirements.
Oversees the analysis of critical issues from engineering team, as well as the development and implementation of resolutions for optimal project results.
Develop and maintain engineering processes and ensuring the entire teamwork with the same processes.
Participate (or designate an engineering representative) supporting project managers on the Bi-Weekly project review meetings to assure the projects/orders are running properly.
Ensure close communication with the project managers and field service coordinator to ensure maximization of field service utilization.
Support the project manages and/or site leaders (managers) to ensure that any punch list item is managed and closed in a timely manner.
At the conclusion of each project conduct a WWR/WWW, capture the learning, give the feedback to the team and amend processes as required.
Needs to hold commitments and lead by example.
Support and be responsible for the engineering portion for all the tasks/activities as per SIC Planning (order fulfillment) relate to the job's time schedule and workload management/update.
REQUIREMENTS:
Bachelor degree in Engineering or Technical Related Degree and Prefer Master's degree
Minimum 8 years of experience within press service industry including a minimum of 3 years in a supervisory level.
Project Management Certification (PMP) desirable
Experience in engineering
Experience in developing, implementing, and managing people workload
Knowledge of the Stamping Industry and Schuler products and services
General understanding of technical documentation, drawings, schematics, BOM's, etc.
Experience in developing, implementing, and managing budgets, financial statements and understanding P&L's
Proficient user of Microsoft Office (Excel, Outlook and PowerPoint)
Familiar with ERP systems, preferably SAP.
Ability to travel, nationally and abroad. Must be able and willing to travel.
Able to facilitate discussions and give presentations with highly technical content. Presents clearly and informatively.
Possess strong analytical aptitude
Customer focused, Business mind set; Entrepreneur & Quality oriented
Strong time management and organizational skills
Ability to multi-task and to work in dynamic business environment; Adaptable to change
Teamwork oriented to resolve problems and achieve goals
Excellent listening, verbal and written communication skills
Fluent in English with advanced reading and writing skills
German and/or Portuguese Language skills would be a plus.
Visa holders/English as Second Language (ESL) individuals must take TOEFL exam and score above passing grade.