Luster National Inc., a minority-owned small business headquartered in Mill Valley, California, with offices nationwide, and a highly respected Program, Project, Construction and Consulting Management company, is seeking an IT Manager. This position is full-time and hybrid (2-3 days on-site per week) in our Mill Valley, CA office.
About the Position
We are seeking a skilled IT Manager to join our team! The ideal candidate will be responsible for ensuring the smooth operation of our computer systems/application, networks, and all things IT-related! This role requires a strong technical background, excellent problem-solving skills, and a commitment to delivering high-quality support with a focus on customer service to all our team members.
Responsibilities
Design, develop and maintain new and existing tools, technologies, and solutions as well as recommend improvements.
Analyze and document processes and make recommendations for improvement by identifying pain points, bottlenecks, and areas for improvement.
Apply design thinking principles to understand and empathize with user needs and pain points, ideate innovative solutions, and create user-centered process automation workflows.
Identify opportunities for automation; research and identify automation tools, technologies, and platforms that will address the company's needs.
Develop and maintain dashboard for information technology with analytics that will allow for meaningful insight, present to leadership on a regular cadence.
Take on leadership for projects and solutions within larger business initiatives; handle business-critical IT tasks.
Work with internal and external partners to communicate project status, activities, and achievements.
Identify systems that may provide commercial advantages in the global marketplace.
Create and route purchase hardware and software orders to Luster team member equipment, as well as secure terminated team members equipment.
Administer website updates, configurations, SEO updates, media, and social media integration.
Manage the maintenance and growth of the private company-wide Luster Repository network.
Manage internal file server and development projects, archiving and digital assets.
Manage systems administration: email accounts, software licenses, computers, and inventory.
Perform server administration tasks (e.g., user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly.
Perform routine and scheduled audits of all systems, including backups, monitoring data-center health, respond to hardware and software issues as they arise; help build, test, and maintain new servers when needed.
Asset management for all existing and new equipment, including operating systems, security tools, applications, email systems, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, etc.
Support internet, intranet, LANs, WANs, and network segments.
Assist the help desk and other teams with troubleshooting to identify root cause and provide technical support when needed.
Train staff in use/maintenance of corporate systems, applications, tools, technologies, etc. as needed.
Assist marketing team in preparing audio/video, SOQs, newsletters, and various reports.
Successful candidates will possess the following attributes: have the ability to work as a team player, be a strategic/forward thinker, have the ability to work well under pressure, possess strong communication skills (both written and verbal), possess high attention to detail, and possess high levels of emotional intelligence.
Minimum Requirements
Bachelor's degree in computer science, Information Technology, or related field.
10+ years' experience with information technology management.
Experience with, or knowledge of, programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching.
Experience in project management, application design and integration, and cloud computing.
Expertise in analyzing and repairing large-scale distributed systems; creating volumes and assigning them to servers; and remote replication.
Have expertise in the Microsoft environment, particularly with the 365 Suite and its integration with the Microsoft Teams platform.
Advanced proficiency with web applications for content management and collaboration, specifically SharePoint.
Advanced proficiency with the Microsoft Power Platform (e.g., Power Automate, Power Apps, Power BI, Copilot Studio, etc.)
Experience in project management with knowledge of performance measurement of IT projects.
Should be competent with: Operating Systems - Windows and UNIX/ Linux (LAMP stack).
Should be competent with: Networking - WAN/LAN networks, TCP/IP, DNS, SSL, SMTP/POP, Remote Access Services, VPN, PBX, Routing, Wi-Fi Wireless, Domain, and Hosting Services.
Should be competent with: Development - Visual Studio, C++, ASP.NET, PHP, Perl, Python, HTML, JavaScript, Adobe Creative Cloud.
Should be competent with: Databases - SQL Server, Oracle SQL, MySQL, MariaDB, Access.
Preferred Requirements
Knowledge of the Nintex process automation platform is a plus.
Why Luster National, Inc.
At Luster, our people are our greatest asset! Each Luster team member is an ambassador to our customers and the communities where they live. We are successful when our people feel safe, secure, and professionally challenged. The company leadership has the privilege of providing each team member with the opportunity to grow in an environment that stimulates individual achievement, teamwork, and a "can-do" attitude.