Coretek is looking for a Product Analyst who is looking to grow and mature in their career. As a part of Coretek's CSP and Insights team, the Product Analyst plays a pivotal role in driving Coretek's business objectives forward. Collaboration is key in this role to driving customer success and shaping the development of Coretek's Insights product. This position combines a customer-centric mindset with a focus on driving business outcomes with product development. We are looking for someone dedicated to customer satisfaction, product development excellence, and collaborating as a part of a growing team.
Job Responsibilities
Drive development activities forward by collaborating with cross-functional teams including product managers, developers, and CSMs.
Identify and drive product innovation requirements based on market research, customer feedback, and competitive analysis.
Develop strategies to drive adoption of our products among target audiences, including creating user guides, conducting training sessions, and implementing marketing initiatives.
Stay updated on industry and market trends and provide insights and recommendations to inform product development and marketing strategies.
Communicate regularly with key stakeholders including executives, product teams, sales teams, and customers to gather feedback, address concerns, and ensure alignment on product goals and objectives.
Education, Experience, and Skills
Bachelor's degree in a technology or business-related field
1+ years of product or customer success experience
Understanding of DevOps, FinOps, and customer success methodologies
Strong customer success mindset with a passion for delivering exceptional experiences
Excellent communication skills to ensure effective engagement with customer and internal stakeholders
Working knowledge of cloud hosted software (IaaS, PaaS, SaaS)Familiar with agile development methodologies and backlog management processes
Knowledge of the software development life-cycle
Analytical skills with the ability to present data points to stakeholders