CS - Vice President, Modality Service: Imaging at Siemens Medical Solutions USA, Inc. in Cary, North Carolina

Job Description:

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.




We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team.



Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.


Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .


We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally.



Sound interesting? Then come and join our global Customer Services team as a
North America (NAM)
Vice President Customer Services Modality Service, Imaging




Location: This is an on-site position at our Cary, NC office.




As a
CS Vice President Modality Service - Imaging
, reporting to the North American Customer Services Leader, you will be responsible for the following :



VP Service Effectiveness key responsibilities overview:

• Technical Leadership: You serve as a technical expert within the company in the designated Imaging modalities and provide guidance to teams providing service to modalities assigned, and act as a point of escalation for high impact challenges within the modalities.
• Strategic Leadership: Develop and implement a comprehensive service effectiveness strategy, aligned to the Imaging modalities and the company's goals and objectives. Provide strategic guidance to the field service delivery organization and other cross-functional teams. This includes partnering with Global Operations and Service Leadership to identify and solve common and systemic issues with performance across the installed equipment base.
• Service Quality Assurance: ensure adherence to quality control measures and standards for service operations within Imaging modalities, ensuring compliance with industry regulations and best practices
• Operational Efficiency: continuously evaluate and enhance service delivery processes, resource allocation and workflow to optimize operational efficiency, reduce downtime and increase equipment uptime.
• Reporting and Analytics: establish and maintain key performance indicators (KPIs) and reporting mechanisms to track service performance and identify areas for improvement. Present data-driven insights to influence decision-making

Additional Responsibilities:

• You will partner with other members of the Customer Service Leadership team, to understand service challenges and provide solutions that impact customer systems, perform gap analysis, and drive training if necessary
• You will utilize your technical expertise, to liaison with Business Lines, Global Service Leaders, the Field service organization, Customer Service Operations, and the Remote Service Center (RSC) to develop and implement strategies that have significant impact on the ability to improve service effectiveness, leading to customer satisfaction.
• Liaison between the Field Service Delivery team and the Business Lines, to ensure adherence to quality standards and compliance with regulatory standards, as well as ensure the field service organization has the strategy and execution plan to deliver highly effective service for the modalities they are aligned to
• You support and promote The Principles of Healthineers(TM) - what they are and how they support our Healthineers strategy and the Customer Service strategy of taking care of our people, customers, and shareholders.
• Develop a high-performance culture that demonstrates teamwork and success.
• Promote and display leadership skills that promote a culture of engagement throughout the team.
• Champion change and support the implementation of change management initiatives.
• Actively collaborate with other functions across the globe and build partnerships within Sales, Services and Modality leaders.
• Continually inform staff about the economic development of the business and customer feedback.
• Identify strategies to improve employee safety.

Customer Responsibilities:

• Ensure high quality customer service, contract obligations are met, internal requirements are met (information tracking, reporting) and financial targets achieved for the modalities

Shareholder Responsibilities:

• Assist in meeting P&L targets for assigned modalities, focusing on cost per system in order to meet business goals and identify areas of concern that effect Revenue and Gross Margin (by modality), COGS (labor and material), Gross Profit, and Operational Expenses.
• Collaborate with the Field Service and Sales organization, ensuring that a sales strategy is developed for their zone driving growth of the service business in new, renewal and recapture business.
• Ensure Operations are able to meet quality certification standards, manage the installed base, and manage customer expectations, through routine works and escalations; direct the preparation and maintenance of quality and safety certifications.
• Ensure the highest technical, operational, and financial performance of your modalities' installation projects, equipment services and maintenance, and upgrades/updates of medical equipment, while following technical specification and requirements.
• Assess resource development and training needs. Execute required manpower planning and calculation related to installed base development and budget frames in coordination with respective Service Zones.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:

• You have technical expertise in Diagnostic Imaging modalities.
• You have past experience or foundation in the Medical Imaging business required.
• You have proven experience in managing, leading and motivating managers, teams, and individuals.
• You have proven expertise in delivering strategic and tactical initiatives through influence and communication
• You are sensitive towards and experience with multinational companies, clients, and people.
• You have proven ability in positive, successful collaboration with Senior Executives and C-Suite customers.
• You have the ability to prioritize work, taking into account a complex matrix of input.

Required skills to have for the success of this role


• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience; Certification may be required in some areas.


• You have a minimum of 10 years of successful leadership experience in a directly related field.


• You have the ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.


• You think strategically to address internal and external problems.


• You effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives.


• You have superior communication skills and ability to effectively communicate with stakeholders at many levels within the organization and customers.


• You have demonstrated ability to lead across cross-functional through influence and partnership


• You have excellent organizational skills and exceptional customer focus.


• You demonstrate and apply advanced knowledge of concepts, practices, and procedures for areas managed and expert knowledge of other areas in the company and how they interact.


• You demonstrate advanced understanding and application of management approaches for work direction, motivation, and performance management.


• Experience with SAP, analytics, and automation tools is a plus.


At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.



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If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers .


If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about .


As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.



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