Staff, Product Manager Trust & Safety and Digital ... at Walmart in Sunnyvale, California

Job Description:

What you'll do at




Position Summary...




What you'll do...



We are looking for a Staff, Product Manager - Trust & Safety and Digital Identity to join the Walmart+ Product team. This individual will build Trust & Safety products that drive fraud mitigation and abuse prevention for the Walmart+ Membership Program. In addition, this role will focus on driving expansion of Digital Identity objectives for Walmart that amplify customer centricity and trust by deepening customer understanding.


We are looking for a technical, experienced product manager with a proven track record of analyzing opportunities, developing product strategies, and iterating on solutions to mitigate fraud and abuse. This individual will ensure that Walmart+ Membership stays ahead of risks while working collaboratively and effectively with multiple stakeholders, business, and leaders.



About the Team



Walmart+ is a membership program that brings together valuable in-store and digital benefits like no other retailer can. Our mission is simple-- to save our members time and money on their everyday essentials, plus so much more. For us, that means giving them access to a lot of great benefits like free delivery from store, free shipping with no minimum order, a Paramount+ Essential subscription, mobile Scan & Go, member pricing on fuel, early access to deals and more. As a rapidly growing function within the Walmart ecosystem - we value individuals who are customer obsessed, data-driven and, have a bias towards action. Your OKRs will be directly tied to the value you provide to our most loyal customers in the Trust & Safety and Digital Identity space. You'll leverage the best and latest tools at Walmart to develop experiences that have changed the industry.



In this role, you will...



• Drive fraud policy & abuse prevention product development for Walmart+ Membership Program including detection, models, third-party data integrations, and consumer verification measures.


• Develop fraud dispute management processes and identify capability needs.


• Drive strategy and product development for digital identification of Walmart+ Members across all channels (online, in-store).


• Frame up problems in the Trust & Safety and Digital Identity space and build & own the product roadmap supporting this.


• Author detailed product requirement documents (PRD) where you'll be working with key stakeholders to help determine what to build, why we are solving for it, how it will be build, and when to build it.


• Act as product owner for scrum teams working to ship fraud & digital identity platform products. Support product implementation and deployment by engaging with Platform Engineering and Scrum Masters during implementation to answer questions and make scope trade off decisions, ensure feature adoption, and coordinate post-launch activities to validate that the product works as designed.


• Drive reporting for your portfolio and keep the team abreast of the performance of your features. Use data to drive continuous enhancements in your portfolio.


• Build collaborative relationships with key partners by driving priorities aligned to business goals, communicating, and gaining alignment from executive leadership.



What you'll bring...



Extensive knowledge of fraud & abuse prevention product development. Min 6+ years of experience in fraud investigation preferred.


• A do-er with strong sense of ownership and eye for detail who can not only champion product vision, strategy, and roadmap in support of business goals and objectives, but can also roll up your sleeves to get deep in the weeds to help the team get the job done.


• Demonstrated ability to lead, use data and sound business judgment to influence prioritization and trade-off decisions.


• Ability to take a long-term strategy and a big feature backlog and translate that into roadmaps.


• Ability to work independently with minimum supervision and as part of a team.


• Ability to manage uncertainty and ambiguity well. You can make decisive calls without enough information.


• Experience working in the subscription space a plus.


• Outstanding communication skills.


• Excellent analytical and problem-solving skills.


• Agile delivery experience a plus.


At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.


You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .


Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.


Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .


The annual salary range for this position is $143,000.00-$286,000.00


Additional compensation includes annual or quarterly performance incentives.


Additional compensation for certain positions may also include:


- Regional Pay Zone (RPZ) (based on location)


- Stock equity incentives




Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Option 1: Bachelor's degree in computer science, engineering, or related area and 7 years' experience in product management. Option 2: 9 years' experience in product management or related area.




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Master's degree in Computer Science, Engineering, Business Administration, or related area and 6 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products




Primary Location...

840 W CALIFORNIA AVE, SUNNYVALE, CA 94086-4828, United States of America



About Walmart



At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?


Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.



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