Lead Clinical Support - White City at OnePeak Medical in White City, Oregon

Job Description:

OnePeak Medical is hiring for a full-time LEAD CLINICAL SUPPORT position!  If you are a results-driven individual with an interest in changing lives through an innovative approach to health and wellness you will want to join our amazing TRIBE!

THE ONEPEAK WAY | Grow gracefully through changing lives rather than simply seeing patients.

MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.

VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.

VALUES | TRIBE

• 
  TEAMWORK. Collaborating to create a meaningful OnePeak experience


• 
  RESPECT. Listening without judgment and communicating with positive intent


• 
  INFORMED. Communicating, educating, and owning essential information


• 
  BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit


• 
  EXCELLENCE. Boldly expecting the best and being empowered to deliver

Be Healthy. Be Happy.

Job Summary:

In the OnePeak Medical Tribe, we are all caregivers at heart, whether directly caring for patients or supporting those who do. Each team member contributes to our mission, which is to provide a distinctive wellness experience that redefines primary care through innovative, integrated health services aimed at achieving optimal health and well-being. When you join us, you become part of a mission-driven company committed to innovation and growth and providing our frontline caregivers with the best and most current resources to excel in their roles.

The Lead Clinical Support role is pivotal in maintaining standardized training, leading by example, and ensuring a high level of patient satisfaction through exceptional customer service.

Responsibilities and Duties:

• Support the Practice Manager/Supervisor in daily clinic operations, including but not limited to:


• Training new hires and existing Medical Assistants and Phlebotomy staff using standardized training materials, ensuring full competency before they work independently.
  
  • Assisting with audits and retraining when necessary based on audit results.
  
  
  • Ensuring positive onboarding experiences for new hires.


• Ensure that back-office staff adheres to their designated roles and responsibilities.


• Uphold all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, keyless entry codes, and computer system passwords.


• Exercise problem-solving and conflict-resolution skills when addressing patient complaints, directing them to the appropriate leadership as needed.


• Contribute to office morale and engagement.


• Promote effective communication between the back and front office teams.


• Maintain daily, weekly, and monthly tracking and logs.


• Manage inventory, order supplies, and stock the office.


• Lead and oversee standardized training and retraining for all back-office staff.


• Support and lead office huddles.


• Communicate and implement important updates and changes.


• Handle communication regarding billing and scheduling errors.


• Manage back-office tasks and provide oversight.


• Attend scheduled department and clinical meetings.


• Ensure end-of-day responsibilities are completed.


• Be flexible and available to meet the business needs, potentially traveling to other clinics.


• Perform additional responsibilities as required in support of OnePeak Medical.

This position will also cover various roles within the office, as trained and coordinated with management/administration, including covering lunches or shift days as needed or on a regular basis for one or more of the following roles:

MEDICAL ASSISTANT/PHLEBOTOMIST:

• Serve as a Medical Assistant for the selected provider(s).


• Cross-train to cover all areas within the clinic, including the lab and front desk, as needed.


• Assist with patient rooming and be familiar with the rooming process and intake.


• Prepare, stock, clean, and maintain exam and treatment rooms, including setting up for procedures, assisting providers when needed, and sterilizing instruments.


• Assist with all aspects of documentation within the patient’s chart.


• Complete chart preparation, including any outside labs or visit notes from other providers, and collect lab reports before the next day’s office visit, including diagnostic test results.


• Perform injections and phlebotomy as required with proper training or assistance.


• Provide appropriate patient education at the end of the office visit, including supplement knowledge, new orders, or diagnostic testing. Coordinate with the fitness and nutrition advisor and accompany the patient to the front office for scheduling.


• Perform callbacks or respond to patient portal inquiries as needed for all patient concerns in a timely manner, including lab and procedure test results. Urgent tasks must be addressed on the same day, while non-urgent tasks should be handled the next business day.


• Assist providers with their Inbox and process Rx refills and faxes promptly.


• Perform other related work as required by the provider or manager.


• Exercise problem-solving and conflict-resolution skills when handling patient complaints.


• Attend scheduled departmental staff and clinical meetings.


• Perform all duties and services in full compliance with OnePeak Medical’s Employee Handbook and the Medical Assistant/Phlebotomist Binder.


• Perform all duties and responsibilities in EHR/EPM following standardized protocols.


• Undertake additional responsibilities as required in support of OnePeak Medical.

QUALIFICATIONS:

• Demonstrate T.R.I.B.E. (Teamwork, Respect, Informed, Balance, Excellence) values.


• Hold oneself accountable for measurable, high-quality, timely, and cost-effective results.


• Set objectives, prioritize tasks, and delegate work, taking responsibility for mistakes and complying with established control systems and rules.


• Excel in effective communication and collaboration with providers, patients, and staff.


• Possess outstanding customer service and teamwork skills.


• Communicate effectively and have superior emotional intelligence, including self-awareness, self-management, social awareness, and relationship management.


• Influence change effectively through written and oral communication.


• Exhibit confidence in oneself and others, inspiring and motivating both self and others to excel.


• Treat others with respect, maintain commitments, and uphold company core values.


• Demonstrate sound judgment and the ability to make timely and informed decisions.


• Display an attitude of continuous improvement.


• Possess strong interpersonal skills and maintain professionalism.


• Have excellent listening skills and a willingness to accept constructive feedback.


• Adhere to patient confidentiality standards outlined by HIPAA.


• Exhibit excellent time management skills, with the ability to multitask, prioritize, and organize workload.


• Be flexible to meet business needs and potentially travel to other clinics.


• Be prepared to drive a personal vehicle on behalf of the company, requiring successful completion of a motor vehicle history check, possession of a current, valid driver's license, and proper vehicle registration and insurance as per state laws.

EDUCATION AND EXPERIENCE:

• High school diploma or equivelent Required.
  


• Recent medical assistant experience, minimum of 6 months Required.
  


• Current BLS and /or CPR/AED Certification Required.
  


• IV Certification must be completed within six (6) months of hire date Required.
  


• Leadership experience or prior leadership roles Strongly preferred.
  


• Associate college degree in a medical field Strongly preferred.
  


• CMA (Certified Medical Assistant) Certification Strongly preferred.
  


• CPT (Certified Phlebotomist Technician) Certification Strongly preferred.
  

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