Service Technician at NDC Technologies, Inc. in Dayton, Ohio

Job Description:

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.


At Nordson Electronics Solutions we have big goals, an innovative spirit, and a vision to become the preferred partner to electronics manufacturers worldwide. If you believe in big goals, consider joining our team to help solve reliability challenges for the world's largest semiconductor, printed circuit board, and precision assembly manufacturers. Our fluid dispensing and surface treatment solutions help make reliable electronics an everyday reality - from mobile devices to the Internet of Things to self-driving vehicles, life-saving medical equipment, and beyond.



Job Summary



The Service Technician (Level 1) is responsible for performing basic troubleshooting, diagnostics, and repairs, ensuring product quality and reliability. This role demands attention to detail, a solid foundation in electronic principles, and proficiency with hand and power tools, as well as measuring and testing devices. The technician will engage in calibration, assembly, and adjustment tasks, leveraging ticketing and ERP systems for operational efficiency. Ideal candidates should have a high school diploma or equivalent, with a preference for those with additional technical training. The position requires effective communication skills for providing customer support and the ability to quickly adapt to various technical challenges. Hands-on experience in a similar role, while beneficial, is not mandatory for candidates eager to learn and grow in this field.



Essential Job Duties and Responsibilities

• Demonstrate attention to detail and ensure quality in all work processes.


• Maintain reliability in attendance and task completion.


• Conduct basic troubleshooting and diagnosing at the board level.


• Apply electronic fundamentals and logic in daily tasks.


• Read schematics and blueprints accurately for job requirements.


• Set up test apparatus for testing assemblies and equipment following established methods and standards.


• Use hand and power tools at an intermediate level, including a variety of tools for specific tasks.


• Operate measuring and testing devices (e.g., volt-amp meters, oscilloscopes, function generators) with intermediate skill.


• Perform calibration and adjustments using test equipment, identifying problems with alignment and calibration.


• Execute sub-assembly and final assembly of parts and products according to engineering drawings and specifications with intermediate ability.


• Navigate and utilize the ticketing system (Oracle Service Cloud) and ERP system (Oracle ERP) at a basic level for incident viewing and completing depot repairs.


• Understand inventory controls at a basic level.


• Provide phone and application support for internal and external customers, offering basic diagnostics and support on specific products.


• Conduct onsite calibration and repair, and commissioning/installation for specific products at a basic level.


• Offer remote support and spare part support, identifying customer part requirements with basic ability.


• Generate basic repair quotes.

Education and Experience Requirements

• High school diploma or equivalent required; further technical or vocational education in electronics, mechanics, or related fields is preferred.


• Fundamental understanding of electronic principles, logic, schematics, and blueprint reading.


• Hands-on experience or familiarity with hand and power tools, as well as measuring and testing devices.


• Basic proficiency in using Oracle Service Cloud and Oracle ERP systems is advantageous.


• Prior experience in a technical support or electronics repair role is beneficial, though not strictly necessary for candidates with strong foundational skills and the ability to learn quickly.

Working Conditions and Physical Demands



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.



Travel Required



None


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Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service. Apply Now