Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best self
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job
The Sales Account Representative is responsible for bringing value to the organization with the ability to expand the product base with newly acquired and existing accounts; as well as, increasing the per transaction sales with the highest level of profit margin. The Sales Account Representative will serve as the primary contact for their assigned book of business within the assigned markets. The position provides consistent support and account management to Store Owners, Managers, Distributors and Customers. The focus is on building and maintaining a positive profitable relationship with your store owners, managers, distributors, and customers while resolving conflicts/issues with speed and accuracy,
Job Components
Sales and Account Management
Increasing sales by expanding existing book of business through organic and new revenue leveraging Interstate Advantage and new product offerings
Focus of the position is on creating predictable, profitable, and sustainable growth with 80% produced from assigned book of business and 20% sourced by new customers.
Effectively engage customers through outbound call activities and meet all call metrics components
Identify prospective customers through lead generation activities and maintain a 10% conversion rate
Serve as the primary contact to the strategic business partners to improve, maintain and share business plans and action plans to manage and improve sales growth within assigned book of business.
Prepare and coordinate team huddles with strategic partners
Maintain and grow relationships with existing customers by continually providing excellent service, pricing, and product support
Pro-actively develop marketing campaigns in partnership with marketing team and business partners
Meet and exceed personal and team goals, achieve, and increase revenue per transaction, meet/exceed monthly and annual sales and gross profit goals and established call metrics.
Emphasize a team approach regarding expanding product line and same store sales with your fellow Account Representative and Customer Service Representative within your markets.
Coordinate efforts with Customer Service Representative to create auto-ship and regular refill orders
Verification and processing of sales orders to ensure proper delivery and high customer satisfaction rating
Provide excellence in researching and resolving back order
Prepare and present customized strategies to each buyer's business model, always utilizing key strategies and ethical sales methods
Responsible for continual training, developing relevant skills and product knowledge
Monitor market conditions and report competitor activities to the team
Utilize customer contact tools and systems, keeping systems updated with relevant information
Promote a team environment to achieve sales goals
Accept constructive criticism appropriately and use to maximize sales goals
Participate in daily and weekly meetings with an eagerness to learn and grow
Qualifications & Requirements
Performance Metrics:
Hit monthly/annual Revenue and Gross Profit Goals as established by the Sales Management Team
Competencies:
Competitive drive to success within a team structure
Strong communication skills
Must be self-motivated and highly organized.
Must demonstrate ability to communicate effectively, both verbally and in writing, and work with various personality types
Must possess superb telephone etiquette and have basic math skills
Ability to adapt and change with the growing business needs
Consistently demonstrate decision making skills based on thorough research of facts and exhibits ethical judgment
Basic understanding of budgets, revenue reporting, and other financial aspects of the business
Displayed proficiency with general office machines (PC, copier, fax, etc.) and Microsoft Office components (Outlook, Word, Excel, Power Point)
Four-year degree or equivalent combination of education and work experience
Ability to focus in a contact center environment which may have multiple distractions
Ability to work in a fast paced, changing work environment
Preferably 1 to 2 years of a proven track record within a team-based sales organization
Work Environment
Professional team-oriented environment with emphases on high level performance and achievement
This is largely a sedentary role, using a computer and talking on the phone with headset for long periods of time.
Interfacing with various departments
Ability to focus in an open work environment with multiple distractions
Business causal workplace dress policy
Ability to work remotely as business needs require
Available for work during full business hours of 7:00am to 6:00pm
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.