Technical Service Rep at The RPM Wood Finishes Group in Houston, Texas

Job Description:

JOB DESCRIPTION



GENERAL SUMMARY

Furniture & Cabinet Wood Coatings

Directly manage daily service requirements for assigned account(s)/territory. Assure proper and effective coverage of all assigned account(s).


PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensure quality of coatings
• Analyze customer issues and troubleshoot technical problems.
• Directly responsible for all service activities within assigned territory/account(s) including:
  • On-site product testing and refinement
  • Customer personnel training and development as directed.
  • Product and process issue resolution
  • Process documentation in a timely manner and as directed.
  • Process auditing
  • Other assigned service requirements as directed/assigned.
  • Stay up to date with product knowledge and industry trends to provide accurate and timely support.
  
  
• Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed.
• Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed.
• Collaborate with other team members to escalate complex technical issues.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Experience and Education Required/Preferred

• High school graduate or equivalent required
• Minimum 1-year related finishing experience or laboratory formulation experience.
• Professional training in related business and/or professional seminars

Specific Knowledge, Skills, and Abilities Required

• Excellent motivational facilitator skills
• Excellent people and leadership skills
• Excellent analytical and organizational skills
• Excellent verbal and written communication skills
• Excellent score on color examination
• Computer skills include word processing and spread sheets.
• Ability to objectively assess positive performance and address performance issues.
• Self-motivated, proactive, aggressive, and self-assured work ethics
• Provide leadership (leading by example with confident decision-making ability)
• Ability to think creatively to define and address personal, group or business needs and opportunities.
• Ability to travel as required.

Reasoning Ability

• Comprehend technology uses and applications.
• Demonstrate outstanding problem solving and critical thinking skills.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver's license

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions. While performing the essential functions of this job the employee is regularly required to walk, stand, bend, and/or stoop, grasp, handle or feel, talk and/or hear. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and or move up to 100 pounds. The employee is frequently required to bend, squat, and stoop. The employee is required to sit, walk, lift, carry, push, pull, climb, and kneel in this position. The employee must be physically able to meet demands required by frequent travel to and from customer sites.


WORK ENVIRONMENT


The work environment is representative of those an employee would encounter in a typical manufacturing environment with moderate solvent odors and normal hazards associated with handling, compounding and application of coatings may be present. Most duties will be performed within assigned customer or prospective customer manufacturing facilities. Other duties will be performed within RPM WFG or customer corporate, lab, and distribution facility sites. Appropriate personal protective equipment is provided to always enable proper health and safety precautions. HMIS and MSDS guidelines must be followed when working with raw materials and coatings to assure safety.


KEY PERFORMANCE INDICATORS (KPI)

• Achieve 100% or better of monthly, quarterly, and annual service plans for assigned accounts/ territory.
• Encourage, develop, and assist in increasing sales volume.
• Maintain and expand his or her knowledge of the company's policies, products, and programs.
• Exhibit initiative for advancement
• Attend meetings and/or classes to advance job-related skills.
• Excellent attendance record

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