Global Senior Manager – Data & AI Stewardship and Delivery Engage to Consume at Mars, Incorporated in Chicago, Illinois

Job Description:

Job Description:

Locations:

Chicago, New Jersey, London (UK)

Job Description:

At Mars Snacking, we are on an ambitious journey to rewire and almost double the size of our business by 2030. We see digital and data as an increasing multiplier of value across not just Mars Wrigley, but also the Health and Wellness and Retail global business units of Mars Snacking.

With this in mind, we recently established the Chief Data Office (CDO) Organization to define and execute the end-to-end enterprise data strategy inclusive of data and platform governance associated with AI for the company. In collaboration with our various Global Process Experience Owners (GXOs), Regional Champions and CIOs, Functional Business and Digital Technology Leaders, and Global Business Services teams, we will establish robust data quality practices, effective operating models, evolve data in conjunction with AI literacy, and implement durable technology capabilities to govern our data as an asset from end to end. The CDO organization will serve as an accelerator to our Mars Snacking's next generation of data-led AI journey.

The global Senior Manager of enterprise data & AI stewardship and delivery of Engage-to-Consume is part of the Chief Data Office Organization within Mars Snacking. In this pivotal role, the global lead will be partnering with the Global Process Experience Owner (GXO) and Global Network Leads to effectively orchestrate and deliver all aspects of the enterprise data, inclusive of the data strategy underpinning analytics and AI. The role will also be accountable for driving user adoption of the capabilities for the scope within Engage-to-Consume business process and collaborate with the enterprise data governance program office to periodically publish KPI metrics, share learnings, celebrate successes, and coordinate escalations with data governance council and/or executive steering committee.

This role will act as a strong player-coach within Engage-to-Consume mega process. As such, in addition to demonstrating domain expertise and commitment to driving continuous improvement in data quality and stewardship, this role must also have a strong blend of vision, pragmatism, business and technology leadership skills and the ability to effectively communicate, collaborate with and influence senior business and technical leaders.

This role ensures seamless coordination, optimization, and delivery of data-driven insights while helping advancement of AI capabilities for the mega process scope

Functional Scope of Engage-to-Consume Mega Process

• Engage-to-Consume is the marketing & consumer engagement process with the vision statement: Lead the industry through performance-driving and consumer-led brand building with the right message at the right time, right offer at every relevant touchpoint for everyone through simple and standardized processes and powered by data, strategy, agility, and technology.
  
  
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    Faster, better intelligence-informed decisions
  
  
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    Streamlined, accelerated, cost-efficient content process.
  
  
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    Seamless collaboration to reach people efficiently and effectively across journeys.
  
  
  
  


• Process Scope: Inform with Insights, Plan Engagement Ecosystem, Develop Experiences, Engage Consumers, Convert Across Connected Commerce


• Data Object Accountability: Customer, Digital Assets, MRM, Sales, Insights


• Platform governance: Salesforce, DAM, CDP

What are we looking for?

Minimum Qualifications:

• Bachelor's degree in computer science or business analytics or related major with equivalent business experience. MBA/Master's degree preferred.


• Proven 10+ years of experience in large scale data management and business transformation.

Preferred Qualifications:

• Strong expertise in the Engage-to-Consume functional data domains such as Customer, Digital Assets, MRM, Sales, Insights, etc.


• Recent experience as global data steward / chief data steward is preferred.


• 10+ years of experience in data strategy, data architecture, data engineering, data quality management, and other related technical discipline


• Leadership experience establishing data fluent organization through data governance capabilities.


• Experience with various data governance, catalog and quality tools such as Collibra, Informatica, SAP, and/or Microsoft Purview


• Experience with Master Data Management, SAP MDG and core data objects such as Material, Customer, Vendor, People and Finance data.


• Data transformation experience within the Consumer Products & Goods industry is preferred but not required.


• Experience in designing and delivering effective data governance and quality training and change management programs.


• Experience building Power BI, Tableau, or similar for executive dashboards and reports.


• Expertise leading agile product management and working with scrum teams.


• Experience engaging with technical and non-technical audiences to understand their priorities and related data skill needs.


• Experience working with all levels of employees from entry-level to senior leadership.


• Experience working at Big 4 consulting firms is a plus.

What will be your key responsibilities?
Strategic Leadership

• Define and execute a fully integrated Data and AI stewardship strategy for Engage-to-Consume mega process.


• Align stewardship efforts with business objectives and priorities.


• Guide the GxO and Global Network Leads with data enabled automation opportunities to accelerate the process simplification and digitization journey.

Data Governance, Quality, and Metadata Management Orchestration:

• Define and continuously improve data stewardship practices for Engage-to-Consume business process.


• Facilitate adherence to data governance policies, and guide the management of data standards, and execution of data quality discipline across E2E mega process scope.


• Collaborate closely with the Data Governance program office and data technology capability teams to ensure functional Engage-to-Consume requirements are addressed and prioritized by various DG council and SteerCo forums as necessary.


• Collaborate with legal and compliance teams (as necessary) to address ethical considerations related to data use in AI.


• While redesigning and sustaining the Engage-to-Consume process, ensure the metadata is captured, curated, and maintained overtime so it stays FAIR i.e. Findable, Accessible, Interoperable, and Reusable.

Data in support of AI/Analytics Deployment for Engage to Consume:

• Collate relevant project information (timings, status, etc) from across the D&A ecosystem in support of Engage-to-Consume Deployment leadership.


• Manage the delivery of fit-for-AI/Analytics data to enable the Engage-to-Consume mega process.


• Work closely with the data architects, data modelers/engineers, data scientists and AI engineers to ensure data is mapped, tested and ready for analytics models.


• Coordinate with the functional analytics team serving E2C business process such as the One Demand team to continuously improve, monitor, and publish KPI metrics related to usage adoption of analytic and AI capabilities.

Cross-functional, market and regional collaboration:

• Work closely with data stewards and custodians from global, regions, markets, etc. to orchestrate timely and right level of support for data issues across Engage-to-Consume.


• Engage with and manage relationships with business and digital technology stakeholders to facilitate cross-functional collaboration.


• Communicate progress, challenges, and opportunities effectively.

Continuous improvement and Innovation:

• Stay informed about industry trends, emerging technologies, and best practices.


• Adapt data stewardship processes to evolving needs within E2E Engage-to-Consume.


• Support change management and data literacy/training needs of mega process scope.

People Management:

• Lead, recruit, and retain a team of data stewards reporting directly or dotted line from other groups. This includes mentoring, coaching, and providing guidance for a durable data culture at Mars Snacking.


• Guide and/or manage Global Data Stewards to collaborate with the Data Governance forum(s) to refine DG standards, while monitoring and reporting globally on domain/ process level quality issues.


• Guide and/or manage Regional Data Stewards who serve as the connective tissue between all regional / market level entities owning, accessing, and leveraging data assets with the business.

In addition, the ideal candidate also exhibits following traits:

• Self-starter with strong business acumen who understands organizational issues, and challenges.


• Communicate technical solutions to business partners in a meaningful way.


• Entrepreneurial and collaborative in nature who enjoys being able to navigate changing direction of programs and strategies as they evolve.


• Skills to understand the culture and emotional blockers for people's willingness to embrace change.


• Executive presence with experience presenting data related ideas and program updates flawlessly to executives (VP and above), senior level directors, and digital technology and business leaders.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.


• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.


• Best-in-class learning and development support from day one, including access to our in-house Mars University.


• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.