Responsibilities
Location Baton Rouge, LouisianaUS
Job ID REQ-051934
Key Responsibilities:
Enhance the Customer Experience
Excel at the installation, maintenance, validation and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service
Deliver customer training for instrument operation and user maintenance
Serve as a member of the remote technical resolution team
Partner with our customers to understand their analytical workflow and applications
Communicate service offerings including training, support, software, laboratory services products and field upgrades
Support your Team
Mentor and develop Customer Support Engineers in both technical and soft skills
Support the local instrument sales representative(s) to help secure new instrument orders
Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
Review service contract offerings and deliverables
Understand and leverage organizational awareness of other functional groups and product lines to support your customers and team members
Drive Organizational Growth
Contribute to account profitability through efficient service delivery and execution
Excel with technical acumen and testing equipment
Serve as an example of efficiency in all assigned administrative tasks
Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process
Demonstrated experience in instrumentation troubleshooting, repair, and qualification services
Basic Qualifications:
Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, related military experience or commensurate work experience.
Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.
Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base. Territory includes state of Louisiana predominantly but also some travel to lower MS, lower AL and some FL panhandle(car, phone and laptop are company provided)
Must have a valid driver's license. While performing the duties of this position you must always maintain safe motor vehicle operation
Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role
The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus
Preferred Qualifications:
Master's degree
Eligibility requires a minimum 5+ years of laboratory and/or field service experience
Advanced knowledge of analytical equipment, laboratory environment, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Experience using Microsoft 365 and other business software platforms
Has demonstrated experience in handling advanced and complicated technical and interpersonal escalations
Demonstrated ability to drive miscellaneous business projects through completion
The annualcompensation range for this full-time position is $70,000-$105,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.