Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.
Erie Family Health Centers is looking for an addition to our process improvement team. A Senior Process Improvement Leader is the most experienced process improvement practitioner at Erie Family Health Centers. Supports organization-wide performance/quality improvement, and compliance programs. The role will serve as a project manager for multiple initiatives at any given time at the agency level, guiding the project team, driving appropriate analyses, meeting project goals, managing timelines, and working with the executive sponsor and business owner to successfully implement the plan, new processes, technology or strategies. Trains and mentors Leadership Team on process improvement principles and methodologies. Participates in performance measurement and contributes to development and execution of quality management and improvement plans.
At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.
Main Duties & Responsibilities
Partners with executive and senior leadership on strategic projects and improvements.
Applies process improvement principles, such as SIPOC, value stream maps, root cause analyses, control charts, and PFMEA to identify waste and lead complex, inter-departmental initiatives across the agency.
Facilitates enterprise-level project teams/task forces in process improvement efforts independently. .
Utilizes data analyses through pareto charts and advanced statistics to advise project teams on opportunities for improvement.
Promotes a Safety Culture and familiar with activities needed for a High Reliability organization.
Facilitates long-form facilitated meetings, such as Work Out and Kaizen.
Partners with Chief Population Health Officer and Chief Clinical Officer to maintain an ongoing quality measurement program consistent with principles of continuous quality improvement and quality assurance.
Applies data visualization principles for summary reports and presentations of projects, initiatives, and data.
Shadows work streams to make note of turnaround times and process orders.
Interviews process owners and end users to understand voice of customer.
Utilizes A3 Thinking and Leader Standard Work in approach to improvement projects.
Creates project plans and ensure team stays on track by managing timelines and tasks.
Employs change management techniques for implementation of improvement initiatives, through communication, VoC, stakeholder engagement, and training.
Facilitates Process Improvement training classes in Change Management, Meeting Facilitation, and Excel.
Engages in leadership activities and special projects as assigned.
Education
BA/BS Required
Master's degree preferred
Skills and Knowledge
Excellent written and verbal communication
Superb critical thinking skills
Knack for "on your feet" thinking; ability to pivot quickly