DX Contract Administration Customer Service Analyst at Siemens Medical Solutions USA, Inc. in Cary, North Carolina

Job Description:

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.


Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.


Residing in the Customer Finance Organization, the Contract Administration Analyst manages a territory or group of customers' asset records for the lifecycle of the contract and/or T&M service events to ensure maximum revenue recognition and customer satisfaction.


Digitalization is increasingly transforming the way our customer contracts are administered, with robotic process automation (RPA) streamlining operations, interpreting applications for processing transactions, manipulating data, triggering responses, and communicating with other systems.


Apply now for the position of DX Contract Administration Customer Service Analyst to support the Customer Services Finance Organization .



Your role:

• Own the order-to-invoice relationship with external customers for asset, service contract and T&M events
• Manage the RPA processes to identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements
• Monitor, track, and report performance for continuous improvement. Analyze data and formulate findings in PowerBI dashboards
• Partner with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis
• Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
• Lead improvement projects within the organization
• Participate in roll-out, training and communication of process improvements and projects
• Write detailed business requirements documents
• Execute Proof of Concept (PoCs) and Proof of Value (POVs)
• Identify and apply innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc.
• Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory. Interactions will be with both country and global colleagues
• Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
• Develop solid understanding of IT landscape and ability to comprehend/translate IT infrastructure
• Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies
• Ensure accuracy of books and records

Your expertise:

• Experience with digitalization, business process improvement, or similar functions
• Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
• Demonstrated understanding of basic accounting and finance principles
• Proven ability to work with business analytics tools and build basic dashboards, conduct data analysis and recommend solutions
• Ability to evaluate and support implementation of new tools
• Proven ability to manage projects/tasks to ensure timely delivery with high quality results

The requirements:

• BS/BA in finance, business or related fields preferred.
• 3-5 years' experience in working in a contract administration or similar role


• Proficient with MS Office tools (Excel required; power apps preferred)
• Strong interpersonal skills
• Demonstrated ownership and accountability
• Ability to work with all levels of the organization
• Adaptable to change, and works well within a team environment


• Strong change management capability
• Strong problem-solving skills
• Exceptional attention to detail
• Strong organizational skills and able to multi-task
• Travel < 5%

This position is a hybrid office-based role.



To find out more about the specific business, have a look at Siemens Healthineers Laboratory Diagnostics



Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.



How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at



Beware of Job Scams
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site .


"Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."


As an equal opportunity employer, we welcome applications from individuals with disabilities.


We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.


As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.


Why you'll love working for Siemens Healthineers

• Be part of exciting and innovative projects that help solve some of the world's most significant health problems.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career.
• Competitive total rewards package.
• Contribute to our social responsibility initiatives focused on access to education and technology, and sustainability, making a positive impact on communities.
• Participate in our celebrations and social events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.

We are globally recognized as an Employer of Choice, but don't just take our word for it. Here are some of our most recent awards and recognition:

• 
  Great Place to Work Certified 2023
• 
  Best Places to Work for LGBTQ Equality
• 
  Best for Vets Employers by Military Times
• 
  Glassdoor Employer Rating: 4.0

#LI-DC1



To all recruitment agencies:


Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.


#LI-DC1



Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.


EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .



Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .



California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here . Apply Now