Senior Product Manager, K12 State Data Management & Reporting at TheCollegeBoard in Phoenix, Arizona

Job Description:

College Board - College Readiness Assessments / Digital Product Management




100% Remote
(anticipated travel of 1-2 times/month)




About the Team



The College Readiness Assessments (CRA) division, comprised of approximately 40 mission-driven individuals, annually delivers the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students worldwide, with the aim of shaping their paths to college, career, and life after high school.


Within CRA, the Digital Product Management team is responsible for all educator and student-facing products that power the delivery of the SAT Suite. This includes products that facilitate ordering, registration and reporting of the assessments, and bookend the digital assessment platforms known as Test Day Toolkit and Bluebook. We are a talented team of eight product managers and product owners with deep knowledge of the assessment space, students, educators, and the K12 market. Our product portfolio spans K12 schools, districts, states customers, and direct-to -consumer business models.


A significant channel through which our assessments reach students is via multi-year contracts with states committed to providing SAT Suite opportunities to all their students. Many of these states also use the SAT Suite to meet federal accountability requirements under the Every Student Succeeds Act (ESSA). Now that the SAT Suite is fully digital, our states, districts and schools engage with an ecosystem of digital products to prepare for, administer, and receive assessment results. These products serve tens of thousands of schools, hundreds of thousands of educators, and millions of students each year.



About the Opportunity



As the Senior Product Manager, K12 State Data Management and Reporting, you are a customer-focused and organizationally aware leader with a keen eye for detail. You will utilize your inquisitive mindset and learning agility to gain a thorough understanding of our current state contracts and RFP commitments. You will build relationships directly with our senior state contract leads across the country. You will collaborate with the College Board state implementation teams, to ensure that access to college readiness assessments does not represent a barrier to accessing higher education and other post-high school opportunities. You will serve as product manager, implementation consultant, School and District Partnership team liaison, and partner to our state data management and state data exchange development teams, working closely with their engineering manager.


Your responsibilities extend to internalizing the current list of product features that are externally committed or contractually required to meet the bespoke needs of our valuable state partners. By leveraging customer metrics and insights, you'll identify desired improvements and enhancements. Collaborating directly with architects and engineering managers, you'll craft a vision and prioritized feature roadmap that satisfies the greatest number of core user problems and needs. You will be a critical partner to CRA's program and product leadership, backed by unwavering senior leadership support to establish the digital SAT as the premier standardized assessment of choice for our current and prospective state partners.


Your proactive approach involves seeking useful information to shape our products for the good of the user, while simultaneously building strong, productive relationships with teams and stakeholders. As you navigate complexity, your initiative and leadership come to the fore, allowing you to influence outcomes across the organization. Your ability to seek insights, lead teams, and drive value for our customers makes you an invaluable asset to our mission-driven work.


In this role you will:


Product Vision and Roadmap Development (35%)

• Develop and communicate the product vision and roadmap for our state partners, adapting it as market needs and internal priorities evolve
  
  


• Ensure alignment of product roadmap to market/customer needs, organizational goals, and priorities
  
  


• Gain understanding of customer needs and validate solutions
  
  


• Work with stakeholders to identify opportunities to reduce operational complexity and risk
  
  


• Proactively define and communicate Objectives and Key Results (OKRs) for the products that drive action focused on outcomes (vs. outputs)
  
  

Market Understanding and Insights (20%)

• Establish and maintain a deep understanding of the market including the competitive landscape, trends in the market, customer needs and market requirements
  
  


• Consistently gather market data and user feedback to shape the product roadmap and enhance user experience
  
  


• Stay informed about market trends and key requirements
  
  


• Monitor competitive offerings and alternative solutions in the market
  
  

Feature Delivery and Implementation (30%)

• Deliver the highest priority features on the roadmap that are aligned to product vision and organizational priorities
  
  


• Manage enhancement requests from stakeholders (both internal and external)
  
  


• Effectively oversee the flow of initiatives and features, participating in planning activities
  
  


• Collaborate with product owners to define release plans and gain a shared understanding of work within developmentteams backlogs
  
  


• Work closely with service units to collect data on product usage to inform prioritization of features
  
  


• Give feedback to product owners during demonstrations of product designs and completed work
  
  


• Collaborate with product owners and College Board internal functions to develop and update external and internal training, support materials, manuals, marketing materials, and communications for new product features
  
  


• Communicate product updates to internal and external stakeholders
  
  


• Collaborate with internal functional areas to identify and implement changes to the product's implementation processes, program policies, and operational support model
  
  

New Product Development Leadership (15%)

• Lead new product development efforts for a product offering
  
  


• Develop business case and rationale for new product investments
  
  


• Lead cross-functional teams to deliver new product offering into the market
  
  


• Collaborate with teams across the organization to develop a go-to-market strategy and launch plan
  
  

About You



You have:

• 10+ years relevant experience including experience managing a product from inception through design to implementation and launch
  
  


• Experience working in an educational technology (EdTech) product company, ideally with a focus on products serving large K12 school districts
  
  


• Agile product development experience
  
  


• Excellent verbal and written communication skills
  
  


• Ability to complete complex tasks on short deadlines in a fast-paced environment, with excellent prioritization skills
  
  


• Experience distilling data to inform key decisions
  
  


• Experience designing and communicating Objective and Key Results (OKRs)
  
  


• Experience mentoring junior colleagues
  
  


• Demonstrated proficiency creating business cases and receiving buy-in from senior leadership
  
  


• Experience presenting in high stakes internal and external settings, seeking to drive understanding and alignment
  
  


• Bachelor's degree or equivalent required; MBA or related master's degree preferred
  
  


• Authorization to work in the U.S.
  
  

About Our Process

• Application review will begin immediately and will continue until the position is filled
  
  


• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process
  
  

About Our Benefits and Compensation



College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.



The hiring range for a new employee in this position is $120,000 to $180,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.


Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on these criteria.


Your salary is only one part of all that College Board offers, including but not limited to:

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
  
  


• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
  
  


• A job that matters, a team that cares, and a place to learn, innovate and thrive
  
  

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.



About Our Culture



Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

• We are motivated to positively impact the educational and career trajectories of millions of students a year.
  
  


• We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.
  
  


• We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).
  
  


• We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.
  
  


• We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.
  
  


• We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.
  
  

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