Service Desk Specialist at University of Wisconsin Hospitals and Clinics Authority in Middleton, Wisconsin

Job Description:

Work Schedule :

This is a full time, 40 hours per week position scheduled to work shift Monday-Friday between the hours of 12pm-8:30pm. Applicants hired into this position can work remotely from most states. This will be discussed during the interview process. Hours may vary based on the operational needs of the department.

Be part of something remarkable

Bring your excellent customer service skills to UW Health Information Systems and work for the #1 hospital in Wisconsin!

We are seeking a Service Desk Specialist to:

• Provide technical support for staff on approximately 1,500 applications through phone conversation, email inquiry and self-service incidents and tickets.
• Provide technical support on roughly 500 clinical applications, including the Epic medical record system.
• Analyze and diagnose advanced technical problems.
• Resolve advanced and complex issues using available tools.

• An excellent benefits package, including health and dental insurance, paid time off, and retirement plans.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health's Wellness Options at Work that support employee/family well-being.
• Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Minimum - Associate Degree in Healthcare, Information Technology, Business, or related field.

Two (2) years combination of relevant experience and education may be considered in lieu of a degree.

Preferred - Bachelors or Masters degree in Healthcare, Information Technology, Business, or related field strongly preferred.

Work Experience :

Minimum -

• Demonstrated success supporting MS Office applications in a corporate environment.
• Demonstrated success working with a ticketing system for technical management support.
• Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms.
• Demonstrated success in utilizing resources to assist in resolving IT issues.
• Demonstrated success in mentoring peers.

Minimum - None

Preferred - Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive, and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives, and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous, and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members, and veterans are strongly encouraged. EOE, including disability/veterans.

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UW Hospital and Clinics benefits