Case Manager at City of Cambridge in Cambridge, Massachusetts

Job Description:

Position Title: Case Manager

Division: Cambridge Police

Rate: $59,945 - $70,269 annually

Application Requested: 6/30/24

Posting Date: 4/12/24

Civil Service Type: None

Number of Hours Per Week: 37.5


Job Code: M210

Sequence #: 702

Union Affiliation: None

Description:

ESSENTIAL DUTIES & RESPONSIBILITIES:
The Cambridge Police Department’s Family and Social Justice (FSJS) Section is committed to serving our vulnerable populations in the City. The strategy consists of a case management approach to develop and implement outreach, social service, and when needed, targeted enforcement strategies. The FSJS programs include but are not limited to the Cambridge Safety Net Collaborative, Focused Deterrence, Recovery and Community Court Sessions, PARTNER Substance Abuse Initiative, Juvenile and Emerging Adult Diversion, and community outreach events. The Case Manager will report directly to the Director of the Clinical Support Unit and will work with other members of the Cambridge Police Department to assist with the CPD Family and Social Justice Section’s work with vulnerable populations. The case manager will work primarily within the Family and Social Justice Section in implementing and administering the policies and practices of the City of Cambridge and the Police Department. Specific duties include but are not limited to:

• Perform a full range of assistance to individuals enrolled in the programs listed above. Examples of duties include outreach via phone or in-person, locating appropriate supports and services, making referrals or coordinating resources and tracking outcomes.
• Based on experience, practice as an interdependent member of the FSJS team and provide important components of case management through assessment of needs for services, advocacy, consultation, direct case management services, mediation, referrals to resources and collaboration with partners.
• Conduct regular reviews of progress for individuals enrolled in the programs and create and manage CPD databases for required reports and statistical analyses, including but not limited to arrests, summons, section 35’s, diversions, and mental health responses.
• Initiate and maintain communication with persons inside and outside of the organization in promoting the care of others, policy or organizing efforts.
• Serve as program liaison to new FSJS projects and initiatives, including assisting in tracking outcome data
• Act as liaison and point-person to community partners for CPD/FSJS programs and events.
• Both assist CPD clinical staff and take the initiative to seek out opportunities to present programs or resources that meet the needs of individuals who are identified as high-risk in the community.
• Develop and maintain positive, constructive, and cooperative working relationships with community resources, city and state departments, and community leaders, including collaborating with the Department of Corrections in outreaching to individuals returning to the community from jail/prison.
• Assist with providing and facilitating trainings within the Department during in-service trainings and as needed.
• Ability to convey information and explain actions to residents with varying expectations, needs, cultures, and languages to determine the best means to inform clients concerning what actions are needed or to assess action plans. Collaborate with service providers, teachers, doctors, and representatives for the benefit of residents.
• Participate in home and community visits to individuals involved with the Family and Social Justice Section.
• Manage special projects and other duties as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

MINIMUM REQUIREMENTS:

Education / Experience:

Bachelor’s degree from an accredited college or university with major coursework in Social Work, Psychology, Criminal Justice or related field or the equivalent combination of education, training, and experience required; Master’s degree preferred.

Knowledge, Skills, & Abilities:

• Demonstrated ability to work as part of a team as well as being highly self-directed.
• Excellent communication skills both oral and written and working knowledge of computer software including but not limited to Microsoft Office.
• Demonstrated ability to interact effectively and sensitively across cultural, racial, age, and other differences.
• Knowledge of research in the field of social sciences including domestic and gender-based violence prevention and intervention.
• Ability to develop and sustain partnerships with a wide variety of stakeholders.
• Experience in or familiarity with public policy, public health, the City of Cambridge, and community relations.
• Excellent, negotiation, organizational, planning and management skills required.
• The City of Cambridge’s workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

PHYSICAL DEMANDS:
Ability to access input and retrieve information from a computer. Ability to answer phones, maintain multiple files and be able to lift a minimum of 10 pounds. Ability to travel throughout the City of Cambridge to meeting sites. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:
Standard office environment with fluorescent lighting, carpeted floors, and air conditioning.

SUMMARY OF BENEFITS:

• Competitive health, dental, and vision insurance
• Vacation and Sick leave eligible
• Sick Incentive Pay Eligible
• 3 Personal days
• 14 Paid Holidays
• Management Allowance, $2,700/year

DOCUMENTS REQUIRED:
Please upload the following documents to complete your application.

• Resume
• Cover Letter

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THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, SEX, RELIGION, AGE, NATIONAL ORIGIN, DISABILITY OR ANY OTHER PROTECTED CATEGORY. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. CITY OF CAMBRIDGE RESIDENTS ARE ESPECIALLY ENCOURAGED TO APPLY. AUXILIARY AIDS AND SERVICES, WRITTEN MATERIALS IN ALTERNATIVE FORMATS, AND REASONABLE MODIFICATIONS IN POLICIES AND PROCEDURES WILL BE PROVIDED TO QUALIFIED INDIVIDUALS WITH DISABILITIES FREE OF CHARGE, UPON REQUEST. THE CITY IS COMMITTED TO ADVANCING A WORKFORCE CULTURE OF ANTIRACISM, DIVERSITY, EQUITY, AND INCLUSION.

PI239510179

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