Electrical Service Estimator at Faith Technologies in Menasha, Wisconsin

Job Description:

A position at FTI can be the answer to your future career. In this role, you'll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.



The Electrical Service Estimator (SLA Program Manager) will ensure that Service Level Agreements (SLAs) are aligned with and delivered to customer expectations. This role is responsible for recurring revenue creation and managing specific SLA and overall SLA program profitability. This role leads all aspects of the SLA program, including support tiers, directing ICIAN resources, escalation, and communication plans (internal and external), as well as managing third parties involved in customer support. This role works across functional areas and is often client-facing as the expert in creating world-class support experiences.



MINIMUM REQUIREMENTS



Education: Bachelor's Degree from an accredited four-year university with an emphasis in engineering, project management, or business.


Experience: Five years' experience in the electrical trade and one year of controls experience.


Travel: 0-10%


Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.



KEY RESPONSIBILITIES

• Is responsible for working with internal resources on defining Service Level Agreement tiers and outcomes; along with assisting in development of financial options and procurement vehicles.


• Meets with Project Managers, Solution Architects, System Architects, EnTech, and customers on a scheduled basis to review status/deliverables of Service Level Agreements, creating an end user "customer experience" and interface with service cloud.


• Works closely with ICIAN Program Manager, Project Managers, Account Managers, and other internal resources on placement of ICIAN resources to support Service Level Agreements.


• Works with assigned ICIANs on planning, organizing, and executing Service Level Agreements.


• Acts as a coach and developer of talent (coaching/mentoring).


• Assists in ICIAN performance and evaluation processes; as well as, encouraging safe behavior including safety audits.


• Is responsible for SLA KPIs (Key Performance Indicators), such as, Renewal Rate, Cost Metrics, On-Time Delivery, etc.


• Defines additional knowledge and training needs to support SLAs and works with the ICIAN program to meet these needs and refine ICIAN training curriculum.


• Work with ICIANs to drive additional value and revenue opportunities through execution of SLAs and customer engagements.


• Assists in creation and execution of SaaS platform, remote monitoring center, other digital services, etc.


• Working alongside marketing in go-to-market strategy, collateral, and proposal development


• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.



SURGE your career forward!

Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

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  Your Personal Growth : Build your career path by taking advantage of our industry leading training and leadership development programs.
  
  


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  Leverage Technology : Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.
  
  


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  Uncompromised Safety : When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.
  
  

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.


We pride ourselves on a "Ground up Growth" mentality that puts you in the spotlight. Becoming a member of the FTI team means you've officially put yourself in the driver's seat of your career. Through our career development and continued education programs, you'll have options to position yourself for success.


FTI is a "Merit to the Core" organization, and we pride ourselves on our ability to reward and recognize top performers.



BENEFITS ARE THE GAME CHANGER

FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

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  Medical, Dental, Vision, and Prescription Drug Insurance
  
  


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  Company-Paid Life and Disability Insurance
  
  


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  Flexible Spending and Health Savings Accounts
  
  


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  Award-Winning Wellness Program and Incentives
  
  


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  401(k) Retirement & 401(a) Profit Sharing Plans
  
  


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  Paid Time Off
  
  


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  Performance Incentives/Bonuses
  
  


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  Tuition Reimbursement
  
  


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  And so much more!
  
  

*Regular/Full-Time Employees are eligible for FTI benefit programs.


We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

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  Uncompromised focus on keeping people SAFE.
  
  


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  Building TRUST in everything we do.
  
  


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  REDEFINING what's possible.
  
  


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  Rewarding individual results that create TEAM SUCCESS.
  
  

If you're ready to learn more about growing your career with us, apply today!


Faith Technologies, Inc. (FTI) is an Affirmative Action Employer/Equal Opportunity Employer. FTI will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Faith Technologies, Inc. will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.
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