Patient Ambassador - Full Time, Evening/Mid (Tustin) at Prospect Medical Holdings, Inc. in Tustin, California

Job Description:

The Patient Ambassador resolves patient complaints and issues, escalates unresolved issues, and ensures management is aware of issues. Works to increase patient satisfaction and provides a caring, safe environment to patients. Provides customer satisfaction training when requested by management.Foothill Regional Medical Center is a fully accredited acute care hospital, licensed for 177 beds-120 beds for general acute care, 15 intensive care beds and 42 pediatric sub-acute beds. Our pediatric sub-acute unit, just one of six in California, serves patients from throughout the state. We care for patients up to 21 years of age who need long-term sub-acute care including ventilator care and nutritional support.

• Demonstrates excellent customer service skills.


• Professional conduct and appearance


• Possesses knowledge of the basic workings of an acute care hospital


• Ability to multitask and maintain a pace appropriate to the workload


• Excellent verbal and written communications skills in English.


• Strong time management skills


• Computer literacy and proficiency


• Ability to establish and maintain effective working relationships across the organization


• Acute care hospital and/or clinic setting experience.


• Bilingual skills to communicate effectively with patients and families


• High school diploma or GED


• Bachelors degree and/or college courses in healthcare and customer relations

• Listens to and, if needed, coordinates with hospital associates to resolve patient issues and/or complaints. Escalates unresolved issues to management in a timely manner.


• Works in consultation with clinical staff to address requests for comfort items from patients and patients' families. Performs activities to increase patient satisfaction, as needed and/or assigned.


• Directs guests to appropriate areas. Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.


• Provides customer satisfaction training to hospital associates when requested by management.


• Engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful actions regarding work activities. Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times.

• Listens to and, if needed, coordinates with hospital associates to resolve patient issues and/or complaints. Escalates unresolved issues to management in a timely manner.


• Works in consultation with clinical staff to address requests for comfort items from patients and patients' families. Performs activities to increase patient satisfaction, as needed and/or assigned.


• Directs guests to appropriate areas. Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.


• Provides customer satisfaction training to hospital associates when requested by management.


• Engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful actions regarding work activities. Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times.