Host at Fifty/50 Management Group Inc in Chicago, Illinois

Job Description:

A Host is responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with coats and other guest needs. Our host team will come to work professionally dressed on a daily basis and be a beacon of warmth, polish, and professionalism for our guests when they first enter our restaurants.

Essential Functions:
Warmly greet and seat guests in the restaurantAnswer telephones, take orders, messages and reservationsAvailable to work a variety of hours, days and shifts, including weekendsSafely and effectively move chairs, tables, highchairs and booster seatsSafely and effectively use and operate all necessary tools and equipmentAbility to communicate in English in order to perform and follow job requirements in written and spoken directionAbility to multi-task calmly and effectively in a busy, stressful environmentWork in a confined, crowded space of variable noise and temperature levelsAble to move and lift up to 10 pounds, frequently move and/or lift up to 25 poundsAbility to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs
Key Responsibilities and Duties:
Ensure the overall Guest experience exceeds expectations and anticipate Guest needsGreet Guests with a warm and sincere smileUse tact and good judgment when dealing with Guest challenges and respond to Guest needs with patience and courtesyAssist with clearing, cleaning and resetting tables and maintain restroom cleanlinessSell and accurately account for gift cardsAnswer telephones, take orders, messages and reservationsUse proper phone and voicemail etiquette and guidelinesUnderstand and respond knowledgeably to questions about the restaurant and menuFollow all Host steps of serviceUnderstand and follow the food allergy procedure and special orders/restrictionsProficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systemsComply with all safety and sanitation guidelines and proceduresSuccessfully complete alcohol awareness trainingFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookBe professional and a team playerOther duties will be assigned as needed