Service Parts Representative at Everidge in Andover, Kansas

Job Description:

As a Parts Representative at Everidge you will interact with customers to provide information in response to inquiries about parts and service and to handle and resolve complaints.

Responsibilities & Tasks:

• Receives customers' requests by phone or email, analyzes requests, provides information requested or ascertains who best provides the information, and routes the request to the proper person.


• Analyzes transactions, corrects records, and adjusts errors.


• Searches company records under ZIP code, name, account number, etc., using CRT, computer printout, or requisition information from factory.


• Traces status of orders.


• Resolve customer questions related to orders, takes orders as needed.


• Maintains liaison with other departments for order completion.


• Writes up order, price quotations, and similar data to customer, as required.


• Contacts customers to ascertain data omitted on orders.


• Has knowledge of product line, prices, delivery time, drop ship items, and similar data, as required.


• Prepares and forwards preliminary paperwork to returns and replacements on problem orders.


• Assists in returns and replacements as needed.


• Performs other allied duties as assigned by supervisor.


• Works with vendors on parts supersession and obsolete parts.


• Participates with vendor quality and initial parts failure testing.


• Trend’s part usage and failures; suggests rework, re-engineering and upgrades/replacement as necessary.


• Mentor and help train Service Parts Team members.

Education/Experience:

• High School Graduate, GED, Technical School Graduate, or equivalent work experience


• Ability to compose correspondence directed at internal and exterior customers


• Minimum 1 years’ experience with a technical product line requiring assembly or field installation preferred


• Strong Customer Service background with proven interpersonal and persuasive skills


• Possess a take charge and get it done attitude!

Specific Knowledge, Skills, Certifications, Etc:

• Computer proficiency with Microsoft Office


• Exceptional customer service and communication skills required both verbal and written


• Proven skills in time management and multi-tasking responsibilities


• Demonstrated ability to be self-directed and an independent problem solver


• Ability to expand work hours to meet deadlines and workload fluctuations

Physical Effort:

• Ability to sit behind a desk for 8 hours


• Ability to work on a PC as required