This large national insurance broker is seeking a qualified individual to help lead their service center operation for their Employee Benefits division. The ideal candidate will have previous agency-side experience, be a strong technical expert in coverages and systems, and possess previous or current management experience at a high level.
Duties & Responsibilities
Direct and monitor the customer experience for the employee benefits department in accordance with goals and objectives of the profit center and established policies and procedures
Recruit, develop, and retain top talent
Identify areas of opportunities and develop strategies for improvement within the department
Work directly with leadership team to develop and implement a learning program for new teammates with a focus on profit center processes, workflows, and customer experience as well as technical insurance knowledge and carrier products
Maintain strong relationships with carrier partners to provide a benefit to the profit center, as it relates to optimizing products and services
Effectively communicate new opportunities, trends, and industry information to all members of the team
Responsible for daily customer experience with enrollment, claims issues, policy and coverage questions, and more
Skills & Experience
7-10 years of progressive experience in the insurance industry with group employee benefit program experience specifically
Previous management or leadership experience strongly preferred
Experience working with small groups strongly preferred
State insurance license required
Proficient in profit center computer programs, as well as Microsoft Office Suite, and insurance company proprietary software
Compensation, Benefits, & Perks
$120-125,000 + bonus + full benefits package + hybrid work schedule