Applications Engineer -HVAC at Baltimore Aircoil Company in Jessup, Maryland

Job Description:

POSITION PURPOSE

The Applications Engineer is responsible for providing timely and knowledgeable technical solutions as well as accurate and profitable product customization quotes to BAC Representatives to enhance their ability to sell BAC products.

KNOWLEDGE & SKILLS

• Bachelor of Science Degree in Engineering


• Strong mechanical and technical aptitude in order to develop an in-depth knowledge of BAC’s extensive product offering


• Requires excellent written communication and phone skills, flexibility in handling a wide range of tasks, attention to detail, and effective interpersonal and presentation skills


• Proficient in the use of office software programs including Word, Excel, PowerPoint, Access, CPQ programs. PeopleSoft and Lotus Notes


• Strong team player orientation required to provide customer satisfaction in a dynamic environment, with a customer-focused (internal and external), “can-do”, professional demeanor, and sense of urgency


• Ability to resolve complex problems accurately and in a timely manner

Reporting to the Applications Lead- HVAC, the Applications Engineer provides technical applications support and customized quotes to BAC Representatives worldwide through oral and written communication, in a timely and accurate fashion. This position will have interaction with all levels of Corporate Headquarters and the North American manufacturing plants. 

PRINCIPAL ACCOUNTABILITIES

• Provide BAC Representatives with equipment selections, competitive product strategy, and systems knowledge


• Provide technical applications support and customization quotes to BAC Representatives worldwide through oral and written communication in a timely and accurate fashion


• Assist Warranty Services and end users in troubleshooting problems with installed equipment


• Interact with all departments at BAC (Marketing, Customer Service, Manufacturing, Engineering, Warranty Services, Sales, Credit) to support quotations and orders


• Organize data and tools to improve the Product Applications process – Work with Engineering and Customer Service to improve order flow and processing of product customizations

• Prepare and present technical presentations and training to department team members, or sales representatives, as required


• Occasional travel to plants, representative offices or job sites visits to inspect installations, gather competitive information and give technical presentations to customers

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk up to 20% of the time.  Working conditions include those of an office and plant environment. This is a normal manufacturing environment, with normal hazards associated with metal working equipment. This position requires occasional lifting of up to 30 lbs, and travel up to 15% of the time.