Quality Technician - Hartland, WI at Medline Industries, Inc. in Hartland, Wisconsin

Job Description:

JOB SUMMARY:

Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer.

MAJOR RESPONSIBILITIES:

• Run trending reports of complaints and initiate corrective action requests.


• Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed.


• Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements.


• Write complaint investigation summary letters to the individuals that reported the issues.


• Issue credits, coordinate servicing, replacement orders, and/or RGA's as required for complaint resolution.


• Follow up with sales force on outstanding issues following the time frames established in written procedures.


• Coordinate and track rework/stock checks of product as required in response to complaints.


• Maintain compliance with QST and ISO regulations and Medline policies and procedures.

Education

• High School Diploma or equivalent.

• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience with Microsoft Office Suite.

• At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience with Microsoft Office Suite
• FDA regulated industry experience.