Benefit Education Senior Supervisor - Cigna Healthcare - On-site (Multiple Locations) at Cigna in Chicago, Illinois

Job Description:

Please note: This position is on-site and is not able to be performed remotely. The position can be based out of the following office locations:

• Bloomfield, CT


• Chicago, IL


• St Louis, MO

Execution:

• Leads Health Benefit Educators/Benefit Education Leads team with full management and technical responsibility for team output


• Manages a staff of benefit education professionals who are responsible for delivering benefit education/steerage education to existing and prospective Cigna customers


• Guides client/customer-focused problem resolution and influences/leads process improvement


• Execute the organization's benefit/plan capabilities to direct reports, identify potential sales opportunities to inform sales leadership and account managers in the local market(s)


• Adapts departmental plans and priorities to address resource and operational challenges


• Focuses on ensuring short-term outputs and the effectiveness of team integration with other work areas


• Provides input into workforce planning and recruitment activities

Key Responsibilities:

• Manage Health Benefit Education/Benefit Education Leads team of direct reports by region. Drive individual and team execution of go-to-market approach aligned with U3000 programs and solutions


• Maintains current knowledge of and expertise in all benefit-related products, programs, strategies, and tactics


• Maintains collaborative relationships with key matrix partners across the organization, both within the sales organization and with those stakeholders that support benefit education


• Maintains current knowledge of sales and competitive activity in the assigned market(s)


• Demonstrates mastery of available or upcoming health engagement products, resources, tools, presentations, materials, and collateral


• Supports local market(s) with competitive health engagement solutions, strategies, and tactics


• Ensures team has knowledge and ability to develop market inquiries/responses for health engagement solutions; including the facilitation of training/updates for sales and account management teams


• Drives team accountability on progress and fulfillment of goals and objectives, providing feedback and coaching and formally reviewing and recognizing performance


• Provides supervision and guidance as they perform their duties for assigned accounts; foster a growth mindset and champions Cigna's Connect to Growth philosophy


• Manages local market team(s) of Health Benefit Educators (HBE); oversees the Go-To-Market strategy/deployment


• Working with Engagement Director/Sr. Engagement Directors- champions change management to team, market, and segment


• Builds relationships with the sales management team and fosters the development of relationships between the sales and engagement team (Middle Market/O500 and Select/U500 Segments) at local levels


• Provides quality assurance for benefit education strategy, communication, and meeting execution in the market


• Measures market activities and makes interventions based on results


• Ensures 100% assignment of Health Benefit Education team resource


• Responsible for hiring, orienting, training, supervising, evaluating, and developing team members


• Responsible for the overall management of client events-coordinating with matrix teams to ensure coverage for inbound and outbound enrollment events for the local market and other Cigna offices


• Provides leadership in local market and enterprise-level situations, including driving the success of local initiatives


• Achieve the team business plan objectives, both in support of the implementation of new plans and in identifying and responding to team needs

Qualifications:

• Bachelor's preferred; in health education, health administration, account management, or a related field


• 1+ years team lead and/or prior management experience preferred


• Excellent oral and written communication skills


• Bi-lingual Spanish-speaking candidates highly desired


• Strong business acumen, analytical and problem-solving skills


• Exceptional interpersonal skills with direct experience in successfully managing client-facing/growth initiatives within highly matrixed organizations


• Proven ability to excel in a heavily matrixed environment


• Ability to analyze complex market opportunities and develop creative solutions in partnership with sales, account management, underwriting, and product teams to solve various unique market problems.


• Must be willing to travel to remote trainings/meetings as needed - 10-15%

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.