Service Analyst II at Kforce Inc in Plano, Texas

Job Description:

RESPONSIBILITIES:

Kforce is seeking an experienced Service Analyst II for a client in Plano, TX. The ideal candidate will be comfortable doing white-glove type support for VP & C-level executives.

Responsibilities:

• Service Analyst II will adhere to established SLAs for calls and tickets


• Configure, deploy, and support various computer, networking, phones, mobile devices, audio-video, and other equipment, and software related to the end-user computing environment


• Perform software installation and troubleshooting


• Assist with various projects as needed


• As a Service Analyst II, you will serve as initial escalation point for technical questions


• Act as technical liaison between third party vendors and end users


• Perform regional inventory management


• Provide overflow support for inbound calls as needed


• Develop and maintain support-related documentation


• Other duties as assigned

REQUIREMENTS:

• High School diploma/GED; Bachelor's degree in a relevant technical field preferred


• Prior service desk experience: SDA I - Minimum of 2 years of experience; SDA II - Minimum of 5 years of experience


• MCSE, MCSA, MCITP, or other equivalent desktop certifications preferred


• Entry-level understanding of networking principles


• Reliable home internet and cell service required


• High-level of proficiency with Windows 7, Windows 10, and Microsoft Office


• Strong troubleshooting/problem solving skills


• Professional communication and customer service skills both written and oral


• Strong organizational skills with a keen ability to prioritize and multi-task


• Able to work with minimal supervision


• Ability to focus on short-term and long-term goals simultaneously


• Ability to raise issues proactively and in a timely manner


• Ability to work well with others in a team-oriented environment


• Ability to learn quickly and adapt to new business software and system environments


• Must be able to lift end user equipment (up to 25 lbs.)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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