Security Clearance required: No clearance required
Do you want to make a difference? Cognosante employees are passionate about improving people's lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?
Come Join Our Team The Cognosante Enrollment Assistance Program (EAP) contracts with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and insurance Oversight (CCIIO) and supports outreach and enrollment in multiple states to ensure continuity of coverage for Federally-facilitated Marketplace (FFM) consumers impacted by the Medicaid Unwinding following the end of the COVID-19 Public Health Emergency (PHE) or annual Medicaid and Children's Health Insurance Program (CHIP) redetermination process.
What is the position? The Bilingual SpanishEnrollment Assister will play a key role on the EAP and will be trained and certified to conduct targeted outreach to impacted consumers in population centers identified by CMS. Our Enrollment Assisters help consumers navigate to obtain eligibility determinations and plan selections, and to enroll consumers in qualified health plans to maintain coverage.
What will I get to do?
Bilingual Spanish Enrollment Assisters provide remote direct consumer outreach support by making outbound and receiving inbound telephone calls, sending and receiving emails, text messages, and setting up virtual and in-person appointments for individuals and families. In addition, the Enrollment Assister provides in-person assistance by attending enrollment events and health fairs.
Assist consumers with all aspects of the enrollment and/or renewal processes for Marketplace and/or Medicaid applications including:
Profile creation and update
Explanation of Eligibility Determination
Plan Comparisons
Walking through the enrollment process with the consumer, including data input if necessary
Escalating or referring to other departments or state agencies as applicable
Ensure all project-identified, state and federal regulations, processes, policies, and procedures are executed and followed as applicable.
Successfully participate in a hybrid work structure that includes remote work from home AND attendance at local community events, health fairs, and other assigned venues to reach the targeted population and provide enrollment or educational outreach assistance.
Represent CMS and Cognosante within the local community in a professional manner.
Provide accurate and timely documentation of daily activities and results.
Analyze the needs of the consumer with strong interpersonal skills and use of probing questions.
Escalate issues related to the consumer or tools when appropriate.
Other additional duties as assigned by program leadership.
What qualifications do I need?
(Candidates who do not meet the required qualifications will not be considered.)
The successful candidate will be expected to:
Pass a background check as required for certification
Successfully complete mandatory training and certification requirements within the allotted timeframe
Complete additional state registration, certifications, or background checks (depending on state of residence or state law) prior to performing any job duties
Adhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers
Be available to work flexible/nontraditional hours, including evenings and weekends
Participate in some reimbursed in-state and local travel for Community Events
High school diploma or GED.
Minimum of 2 years of experience in customer service, call center or in related public facing positions.
Bilingual - Demonstrate the ability to communicate in Spanish, both orally and written, to and from English. Other languages considered may include Portuguese, French, Chinese, Haitian Creole.
Maintain a distraction-free, dedicated workspace, with reliable high-speed internet. Minimum requirements 25 Mbps download and 3 Mbps upload speeds. (NO public Wi Fi allowed without Cognosante VPN access)
Ability to demonstrate proficiency in computer literacy, use of relevant computer applications such as MS Office, MS Teams, customer relationship management (CRM) or database management tools.
Demonstrate both written and oral communication skills.
Demonstrate ability to collect data and analyze data from the consumer.
Demonstrate the ability to work independently and as part of a team.
Possess a valid driver's license, have access to reliable transportation and be an insured driver in an active auto insurance policy.
Preferred Qualifications
Some college preferred
Basic knowledge of healthcare and/or the Affordable Care Act
Call Center experience
What additional characteristics will help me thrive?
A commitment to great customer service that includes a People-First Attitude that prioritizes customer needs through active listening, empathizing, and direct problem resolution.
A desire to assist the vulnerable and underserved populations.
Flexibility to adapt to changing project requirements, priorities, and environments.
A commitment to continuous learning and professional development.
What We Offer
Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:
Ensure optimal health and productivity of our employees
Support employee retention and attraction
Provide work/life balance to ensure our employees succeed inside and outside of the office
Compensation
$18.21 - $26.02
The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante's total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
What We Promise
Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter wherethey're located around the nation, our innovative workplaces enable individuals to apply theirskills and experience to work toward a greater good.
We foster a winning culture of solutioncreators built on innovation, collaboration, flexibility, and work-life balance.And we invest in thenext generation of diverse talent to foster an inclusive, progressive, adaptable workplacethat prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).
We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com