Customer Service Supervisor - Accounting at Total Quality Logistics in Milford, Ohio

Job Description:

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:

As Customer Service Supervisor at TQL, you will play a pivotal role in supporting our Accounting Support Desk operations. You will be responsible for overseeing a team of agents, ensuring tasks are completed efficiently and goals are achieved. Your leadership will contribute to maintaining a high level of customer satisfaction with a deep understanding of best practices, resolving issues promptly and optimizing our service delivery processes.

What’s in it for you:

• Competitive salary with bi-annual bonuses and long-term incentive plans
• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Upward and lateral mobility opportunities with structured career paths
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
  

What you’ll be doing:

• Facilitate effective communication within the team and among departments
• Act as a liaison relaying information, resolving conflicts and coordinating efforts to achieve department goals and objectives
• Lead and motivate a team of agents, ensuring high levels of performance, engagement and continuous improvement
• Set clear performance goals, provide regular feedback, conduct performance evaluations and identify areas for training and development
• Monitor incoming calls, ticket queues and specialized billing requests to ensure timely responses and accurate, timely resolutions to department SLAs and world class best practices
• Assess and optimize customer support and ticket management processes to enhance efficiency, accuracy and customer satisfaction
  

What you need:

• Bachelor’s degree preferred, but not required
• 3+ years of customer service management experience
• Demonstrated ability to coach, lead and motivate others
• Experience in a fast-paced environment with rapid and everchanging priorities
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills, face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel and Outlook
• Ability to take ownership of responsibilities and see tasks through completion
  

Where you'll be: 1701 Edison Dr., Milford, OH 45150

Category: Accounting/Finance

PI239590866

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