NOC Specialist – 2nd shift at Total Quality Logistics in Cincinnati, Ohio

Job Description:

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:

As a Network Operations Center (NOC) Specialist at TQL, you will be responsible for performing alert monitoring of various internal applications and systems. You will analyze system trend data to recognize and proactively prevent IT incidents for the organization. You will also assist in the development of alerting procedures and runbook for IT Incident Management.

What’s in it for you:

• $58,000 – $68,951 base salary, benefits package and company perks
• Position located in Cincinnati, OH
• Advancement opportunities with aggressive and structured career paths
• TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
• Access to the latest emerging technologies
• Reimbursement for continuous education and technical training
• We win wherever we go – Voted a 2019-2023 Computerworld Best Places to Work in IT
  

What you’ll be doing:

• Monitor and analyze alerts and logs from various key systems such as database, network infrastructure, MPLS and other in-house applications
• Conduct initial triage of application events or incidents and determine proper escalation procedure
• Act as an Incident Commander for IT incident events and direct the lifecycle from start to resolution and root cause analysis
• Manage an incident conference bridge to allow collaboration from Development and IT Infrastructure resources
• Maintain reporting and performance metrics around the IT department incident data
• Lead a weekly discussion forum on remaining incident action items and root cause analysis
• Recommend modifications to alert monitoring tools and identify opportunities to improve overall Monitoring Center processes
• Continually review overall alerting and monitoring posture and suggest opportunities for further improvements
  

What you need:

• Associate degree in Information Technology or Computer Science preferred
• 1+ year of IT incident management experience
• Understanding of basic network infrastructure, desktop and server technologies and system monitoring tools such as SolarWinds, Datadog, and PRTG.
• Experience with service desk ticketing systems such as JIRA
• Experience with ITSM/ ITOM modules within ServiceNow
• Ability to maintain and update written documentation for Network Operations Center (NOC) processes and procedures
  

Where you’ll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245

Category: Information Technology

PI239590278

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