FIXX Assistant Call Center Specialist at University of South Carolina in Columbia, South Carolina

Job Description:

Logo:

Posting Number:

TMP00180PO24

Job Code Title:

Administrative Specialist

Advertised Title:

FIXX Assistant Call Center Specialist

Campus:

Columbia

College/Division:

Division of Student Affairs and Academic Support

Department:

SAAS Housing Facility Management

Salary:

$16.20/hour

Location of Vacancy:

Columbia, SC

Part/Full Time:

Full Time

Hours per Week:

37.5

Work Schedule:

Standard work hours are 2:00 pm - 10:30 pm. You will work at least one day each weekend.


Must be willing to work a flexible schedule to meet the needs of the department.

Job Search Category:

Administrative

About University of South Carolina:

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement:

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Advertised Job Summary:

University Housing is seeking a highly motivated, energetic, and dedicated person to serve as a FIXX Assistant Call Center Specialist. The FIXX Assistant Call Center Specialist will be responsible for managing inbound calls, creating, and submitting service requests. Work hours will include evenings and weekends.



Duties and Responsibilities


1. Responsible for answering inbound calls and entering information into a database.2. Build positive relationships with residents and staff, ensuring that all questions and requests are handled appropriately3. Frequently escorts outside contractors inside residence halls
4. Attend staff meetings on a regular basis
5. Coaching and training with student staff
6. Other duties as assigned by the Work Control Manager
7. Must be able to work evenings and weekends



Preferred Qualifications

Attention to detail and organization
Able to work on own
Experience and strong Customer Service Knowledge
Data entry experience
Experience in conflict resolution with Customers

Qualifications:

High school graduate or equivalent.

Number of Vacancies:

Multiple

Desired Start Date:

02/01/2024

Proposed End Date:

12/15/2024

Job Open Date:

01/12/2024

Job Close Date:

11/30/2024

Open Until Filled:

No

Special Instructions to Applicant:

Fill out application with all of your relevant experience, please.


This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

Quicklink for Posting:

https://uscjobs.sc.edu/postings/162752

EEO Statement:

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Safety/Security Sensitive or Requires a CDL:

No

Hazardous weather category:

Essential

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