Product Operations Manager at Facebook App in New York, New York

Job Description:

Meta is seeking a Product Operations Manager to join the Product Operations team. Our mission is to be the experts on functional quality to improve product teams' ability to resolve user issues. Our vision is that every user interaction should work well. Those who join our team are passionate about solving people's issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, ProdOps is for you.We are looking for experienced professionals who can partner with cross functional teams in complex, multi-platform efforts to improve the experience for the user at scale, while maintaining clarity of product vision and organizational awareness.You will be in charge of investigating and communicating the quality of Meta's products to engineering, product, design, and other cross-functional partners as reported by internal and external stakeholders. You will own the processes for collecting, generating, and triaging reported quality issues. Additionally, you will partner with product and engineering teams to implement cross-org/ cross- company process and tooling improvements focused on driving developer efficiency, resolution of issues, and improved product quality.

Product Operations Manager Responsibilities:

• Become an expert in the health and quality of Meta's Family of Apps products


• Define and lead program execution strategy for multiple areas of products and the platform - includes kickstarting 0 to 1 efforts, accelerating execution, and improving quality/outcomes for product objectives via programmatic solutions.


• Build project teams with 'customer focus' and effective communication with a bias for decisive, fast-moving solutions, quick and constructive resolutions to conflicts, and a "no barriers" mentality.


• Own the process for collecting, analyzing, and triaging user signal related to functional quality.


• Work with other Product, Engineering, and Product Operations leaders to implement product, process, tool improvements

Minimum Qualifications:

• Bachelor's degree in a directly related field, or equivalent practical experience.


• 6+ years of related strategy, operations, consulting, or program/project management experience, with 4+ years of XFN management or virtual team management.


• Communication skills in interacting with and influencing multiple cross-functional stakeholders and senior management. Experience communicating change management to XFNs and stakeholders.


• Analytical mind, experience using data to tell a story and influence product direction using SQL


• Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions


• Experience building, optimizing and scaling programs


• Experience in pivoting quickly and adapting to business needs while communicating and informing a team of shifting priorities.

Preferred Qualifications:

• Experience working with global / remote teams

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.



Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com. Apply Now