Helpdesk Administrator at Lynker Technologies in Tuscaloosa, Alabama

Lynker is supporting the National Oceanic and Atmospheric Administration (NOAA) in providing comprehensive river and flood forecasts and warnings, for use by the public and emergency managers to protect life and property. This critical water intelligence also supports socio-economic decision-making for a sustained and enhanced economy.

We are seeking an experienced Helpdesk Administrator to support the team that provides integrated water prediction, forecasting the movement and presence of water throughout the nation in terms of quantity and availability, from the summit to sea, treetop to bedrock, with the appropriate timeliness, resolution, reliability, accuracy, and quantified uncertainty required to inform risk-based water resource management decisions.

Duties of the Helpdesk Administrator will include the Following:

• Respond to IT trouble tickets for technical support, hardware requests, IT changes, and internal projects
• Maintain IT inventory of desktops, laptops, peripherals, and servers
• Conduct regular maintenance on IT equipment. Maintaining proper care for all office equipment. Printers, scanners, monitors, etc...
• Provide excellent customer service to coworkers and respond to inquiries within service level
• Manage internal IT ticketing system
• Develop training material for IT functions and provide technical assistance as requested.

The Helpdesk Administrator selected should have the following:

• Experience with different ticketing systems: JIRA and ServiceNow
• Advanced troubleshooting experience. Working in person and remote
• Experience with Directory Services
• Excellent customer service and ability to communicate effectively.
• Detailed understanding Microsoft products
• Understanding of performance metric gathering tools.

The Ideal Helpdesk Administrator will have the following:

• 2 to 4 years supporting high volume ticketing systems
• Degree in computer science or similar experience and/or certifications
• Analyze system requirements
• Experience with ticketing tools
• Experience supporting a critical infrastructure

About Lynker

Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.

We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities – creatively and effectively.

Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled and diverse professionals who embrace sound science and creative solutions. Lynker's benefits include the following:

• Comprehensive healthcare for the employee at no monthly cost
• Healthcare benefit covers medical, prescription drug, dental, and vision
• Personal Time Off (PTO) Policy plus paid holidays
• Highly competitive compensation plan regularly calibrated against industry and location benchmarks
• 401(k) retirement plan with company-matching
• Employee Stock Ownership Plan (ESOP) – we're all company owners!
• Flexible spending accounts
• Employee assistance program (EAP)
• Short- and long-term disability insurance
• Life and accident insurance
• Tuition assistance/Training/Workforce improvement reimbursement per year
• Spot bonuses for exceptional performance
• Annual Employee Recognition Awards with bonuses
• Employee Referral Program
• Free centralized, self-directed Learning Management System to learn at your own pace
• Personalized career growth plans for every employee

Lynker is an E-Verify employer.

Lynker is proud to be an Equal Opportunity Employer and encourages women, minorities, individuals with disabilities and veterans to apply.