Technical Account Manager - Security Operations (Northeast US) at Anomali in Philadelphia, Pennsylvania

Job Description:

Company Overview:



Anomali, a world-renowned platform leader in Security Operations, supercharges SecOps by fusing Lightspeed Security Analytics, Industry-Leading Cyberthreat Intelligence (CTI), AI-based automated threat hunting, alert orchestration, automated threat detection and incident response (TDIR) blocking, community intelligence sharing, exposure management, and dark web protection. Transforming CISOs into superheroes and analysts into SOC terminators.

Anomali's Platform offers: "Match" Next-Gen SIEM, "Lens" AI Threat Hunter, "ThreatStream" TIP, Anomali Integrator, Anomali ISAC, Anomali Attack Surface Management, and Anomali Digital Risk Protection, infused with Anomali AI.

Anomali bridges the gap between point solutions (EDR, NDR, SSE, RMM, CAASM, etc.) and replaces legacy SIEMs at 50% the cost, giving analysts easy-to-use tools that enable lightspeed detection & response. Anomali addresses the global shortage in cyber talent by empowering analysts to contain, eradicate, and block threats in seconds without complex SIEM queries, manual blocks, or long investigations.

Anomali delivers as a proprietary platform and disruptor to the security analytics world. Anomali can search billions of logs in seconds, correlating tens of millions of IoCs and IoAs across years of telemetry and logs often deleted or moved to cold storage. At every point across the cyber kill chain, Anomali supercharges the SOC to detect, contain, and eradicate threats before organizational impact.



Job Description:

Anomali Technical Account Managers (TAM) provide world-class post-sales solution engineering and services assistance to our enterprise customers. All TAMs are held to the highest industry standards for responsiveness and services provided and interact with customers in a professional and efficient manner to resolve their highest priority challenges along with driving product adoption & best practices.

As a Technical Account Manager specializing in Security Operations (including the advent of an intelligent Copilot), ETL streamlining and pipelining of big data, Security Analytics, Security Information and Event Management (SIEM), SOAR, Threat Intelligence, you will play a pivotal role in leading new and existing customers through the implementation of the Anomali Security Operations Platform. The TAM ensures that Anomali is and continues to be considered a key technology partner within the account. You will work closely with the Field Sales Team, Customer Success, Product Management and Engineering to ensure that all Anomali solutions are deployed optimally, and the customer gets the most out of their investment for the life of the contract

This role requires not only technical knowledge, but also the ability to understand an organization's unique technical needs and act as their dedicated technical guide for resolving problems, planning upgrades, solving multi-vendor issues, and more.

Your objective is to bring customer's security operations and business transformation to life through Anomali and drive continuous performance and growth. Our objective is to avail you an exciting career path post TAM.


Responsibilities include:

• Oversee implementation and deployment of the Anomali Security Operations Platform, coordinating resources and managing timelines to ensure successful delivery and exceed customer expectations. Align and deploy the appropriate uses cases; seek the co-development of new use cases with the Customer; and keep them abreast of current up to date adoption by others in the industry.
• Act as a single point of contact to deliver personalized consultation and planning on the deployment and optimization of the Anomali Platform, working collaboratively with customers' security and IT organizations, to realize optimal performance and growth.
• Develop deep relationships and become a trusted advisor to your customer, across architecture, engineering, production, and leadership teams
• Understand the customer's IT and security architecture, and the design & deployment schema of the Anomali Platform to advise, and accelerate deployment, upgrades, and expansion.
• Hold regular, sometimes daily, execution and planning sessions with customer's technical and leadership constituents over the phone and at regularly scheduled onsite visits.
• Deliver customer-facing workshops and advanced training sessions on our products
• Maintain knowledge of Anomali's latest innovations and intimacy with the product roadmap to proactively develop plans to leverage new capabilities for your customer
• Coordinate resources, engage specialized expertise, drive the case's technical direction, and advocate for the customer for any critical situations
• Deliver technical expertise on large scale data collection architectures, write parsers and custom SIEM content (dashboards, rules) per customer specifications (*typically based on Splunk CIM and ES)



Qualifications:

• Expertise with at least one SIEM product (Splunk, QRadar, ArcSight, etc) as a SOC Analyst, Security Engineer, Content Developer/Detection Engineer or working for a SIEM vendor pre- or post-sales.
• Proficiency with relevant log telemetry (network, identity, etc)
• Proficiency in scripting languages such as Python or Perl and ability to write complex regular expressions or SQL queries
• Strong grasp of general networking concepts and proficiency with various Operating Systems
• Confident and effective presenter, capable of addressing diverse audiences
• Ability to establish and maintain strong relationships with key stakeholders within customer organizations.
• Proficient in developing strategic vision to maximize value of offering/product suite.
• The ability to thrive in a fast paced, high growth and rapidly changing environment
• Demonstrated ability to work independently and as part of a team, with a strong sense of accountability and ownership for project outcomes.
• Willing to travel up to 50% of the time, including international travel (passport required)



Nice to have:

• Experience designing data collection pipeline and architecture for common log types
• Experience with SOAR platforms, EDR and other security tooling
• Experience in a customer facing role
• Experience using and securing public cloud environments (AWS, GCP, Azure) and SaaS tooling
• Industry certification like OSCP, CEH or CISSP



Equal Opportunities Monitoring
It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.

If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at recruiting@anomali.com .