Warehouse Clerk at LifeMade in North Andover, Massachusetts

Job Description:

Position Summary

Ensures product is shipped to customers in accordance with sales order requests by reviewing, preparing and processing shipping documents.

Primary Functions

• Handles a wide variety of paperwork including purchase orders, return authorizations, delivery notes and other shipping papers.


• Reviews all delivery notes for “Special Instructions” and highlights them for the Warehouse Associates. 


• Prepares all special labels for customer orders. 


• Provides information to Customer Service Representatives when requested.


• Schedules inbound as well as outbound loads.


• Provides timely and professional communication with carriers, 3rd party logistics companies and internal as well as external customers.


• Utilizes various screens in ERP system to print pick lists, confirm and post orders as well as determine order information such as carrier, ship date, pro number, etc.


• Ensure orders are shipped in time to arrive by the customer’s requested delivery date.  


• Acts as a backup to other office personnel including the Office Lead, Inventory Specialist, Quality Specialist and Packaging Specialist. 


• Works with the Transportation Planner to document and track carrier issues.


• Files paperwork as needed.


• Provides miscellaneous assistance as required.


• Ability to work in a fast-paced environment.


• Any other duties or assignments as necessary or currently being done but not expressly covered under the above responsibilities.


• Defined as a significant risk of substantial harm that cannot be eliminated or reduced to an acceptable level by reasonable accommodation.   


• Responsible for maintaining housekeeping standards within the Shipping Office.


• Must understand the concept of teamwork and practice it each and every day by working cooperatively and productively with others in order to complete tasks. 


• Must be an active participant in process improvement projects.


• Poses no direct threat to the health or safety of himself/herself, of others, or to property. Defined as a significant risk of substantial harm that cannot be eliminated or reduced to an acceptable level by reasonable accommodation.


• Requires regular attendance to perform essential element as contained herein between the assigned start and end times for work.


• Performs such individual assignments as management may direct.


• Establishes and maintains effective work relationships within the department, the Corporation and the community; and maintains the professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities.


• Other duties as assigned.

Education and Experience/Knowledge

Education

• High School or GED equivalent.

Experience/Knowledge

• 2 yr+ working in a manufacturing environment.


• Previous experience working in a Shipping Office where processing of customer orders was required.


• Comprehensive knowledge of administrative functions such as planning, organizing, coordinating, directing and controlling.

Preferred Experience/Qualifications

• Previous experience with EPICOR or other business/transportation software.


• Prior Kaizen/ Lean Manufacturing experience.

Technical Role Competencies

• Excellent interpersonal skills in order to work effectively with individuals both internal and external.


• The ability to utilize various personal computers, which includes, but not limited to, spreadsheets, word processing, word processing, and database software.


• The ability to work with and maintain information of a confidential and sensitive nature.


• Must be very flexible to ever-changing workloads and responsibilities.


• Excellent communication skills, both written and verbal.

Physical Requirements & Work Environment

• Sitting at workstation approximately 15 percent of work time.  Standing and walking approximately 85 percent of work time.


• Must be able to travel up to 5% of work time.


• Ability to work overtime or occasionally on weekends with short notice.


• Typical office environment with shelves overhead and above work surfaces.


• Moderate/heavy exposure to heat and excessive noise.


• Ability to wear required PPE including hearing protection, safety glasses and steel/composite toe shoes. 


• Some overtime and occasional weekends required.

The above statements describe the general nature and level of responsibilities for this position and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. Company management may assign other relevant, business-related duties.