Security Manager - Conrad Los Angeles at Hilton Global in Los Angeles, California

Job Description:

Be a part of this luxury hotel in downtown LA, Conrad Los Angeles ! As part of the highly anticipated billion-dollar project, The Grand LA , this is the 7 th Conrad Hotel in the U.S. and the 1 st in California.

Located in the most exciting state-of-the-art development in DTLA, this luxurious 28-story hotel has over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets. This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room dining all in partnership with Chef Jose Andres' award-wining restaurant group, JoseAndresFoodGroup .

The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA's cultural corridor across from the Walt Disney Concert Hall with two towers, a 45-story residential and 28-story hotel , and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.

Want to get an inside look? Take a virtual tour .

In this role as a Security Manager, you will be responsible for directing and administering the implementation of all safety and security programs and initiatives to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service.

The ideal candidate will have a minimum of (2) or more years Security experience or related experience with supervisory or management experience preferred. Customer service experienced preferred. 2-year college degree with emphasis in Law Enforcement preferred. The ideal candidate must possess thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tack and diplomacy to defuse anger and collect accurate information. Ability to listen effectively speaks, read, and write English clearly to ascertain and document important information. Ability to stand, walks, and/or sits and continuously performs essential job functions for duration of shift. Hearing and visual ability to observe and detect signs of emergency situations. Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and with buildings on the property. Ability to follow written and/or verbal instructions. Ability to grasp, lifts, and/or carries or otherwise moves goods weighing up to 50-lbs. sufficient manual dexterity in hands. Ability to climb stairs and ladders at a rapid space. Ability to perform duties with extreme temperature ranges. Considerable knowledge of computer systems for registration, reservations and backup systems. Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Ability to read writes, speak and understand the English language to communicate with guests and team members. Thorough organization and supervisory skills proficient in accomplishing the task. Ability to develop subordinates to enhance advancement in the hotel and corporation. Ability to analyze complex statistical data and make judgments accordingly. Ability to effectively deal with internal and external customers, some whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

What will I be doing?

• Screen, interview, select, manage, review and counsel Security Officers to maintain order throughout the hotel. Periodically review Officers and logs to ensure complements and accuracy.
• Promote safe work practices. Assist in ensuring compliance with OSHA standards and preventive measures. Assist in the development, administration and implementation of safety incentive programs and safety training classes. Visually identify, correct and record safety hazards. Conduct Security Department meetings. Attend and participate in other required hotel meetings.
• Lead and direct investigations of accidents, thefts, property loss and unlawful activities. Document details and advise management.
• Direct coordination of training in fire life safety, CPR, as well as other corporate approved programs, such as Limo Driver Training and Workplace Violence training. Conduct regular patrol of the property to ensure all areas are safe and secure.
• Review and approve departmental schedules/payroll and make necessary adjustments. Direct and manage Lost and Found function. Assist as needed with complaints and guest issues.
• Direct preparation of monthly payroll forecast and the Corporate Property Loss Report.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary range for this role is $67,000 - $72,000 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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