General Manager - Embassy Suites Milpitas Silicon Valley at Hilton Global in Milpitas, California

Job Description:

About the Opportunity
Are you ready to take the reins as General Manager of Embassy Suites Milpitas? We are looking for a dynamic and results-oriented leader to guide our outstanding team while delivering exceptional financial growth.

As the General Manager, your expertise will be indispensable in ensuring our guests have an unforgettable stay. Your proficient leadership skills will fuel our daily operations, financial success, and team growth. Come join our extraordinary team!

About the Property
Our hotel boasts a central location, providing convenient access for guests to attend events at Levi Stadium, guests can indulge in a day of shopping at the Great Mall of the Bay Area or perfect their swing at Top Golf. After an eventful day, they can unwind with a craft cocktail and savor locally sourced flavors at Taste, our in-house restaurant or relax at our indoor pool.

We're excited for you to join Embassy Suites Milpitas and take on this thrilling opportunity to lead an outstanding team, making a significant impact on our guests' overall experience.

For more information about this property, click HERE

What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Qualifications:

• A minimum of 2 years Hotel General Manager or 3 years Executive Committee or Hotel Manager experience at a full-service hotel
• Experience managing a property with $10M or greater in revenue
• Proficiency in maximizing top-line revenue
• Ability to build successful ownership relationships and partnerships

Preferred Qualifications:

• Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams
• Hilton brand experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The annual salary range for this role is $200K - $220K and is based on commensurate experience.

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