Customer Service Representative/Dispatcher - Irvine, CA at ARS in Irvine, California

Job Description:

Company Name



Greenstar/RighTime Home Service



Overview



Greenstar/RighTime Home Services, a subsidiary of ARS/Rescue Rooter is one of the fastest growing companies in North America, providing heating and air conditioning services to our customers. We currently have an excellent opportunity for a Customer Service Representative to join our team.


This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers' needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.



We Offer:

• $19 - 22/hr. depending on experience


• Comprehensive benefits package including medical, dental, vision & life insurance


• $5 a week medical plan option with Health Saving Account and annual company contribution


• Employer paid Telehealth benefits with virtual doctor visits from day one for employee and family


• 401(k) plan with company match


• 13 days paid time off and 8 paid holidays


• Quality, comprehensive training programs


• Potential to fast-track your career into management!


• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)


• Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!

Responsibilities

• Ability to thrive in a fast-paced environment


• A strong degree of self-motivation to provide exceptional customer service


• Demonstrated listening and verbal communication skills


• Proven ability to meet and exceed set goals


• Experience gathering customer information and keying it into a computer

Qualifications

• Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.


• Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.


• Must report daily to our office, this is not a work from home opportunity.


• Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)


• Service-industry experience a plus


• Bilingual English/Spanish fluency a plus


• All candidates are required to undergo pre-employment drug screen and background checks.

If you are interested in joining our winning team, please apply today!


All candidates are required to undergo pre-employment drug screen and employment background checks.


Greenstar/RighTime, a subsidiary of ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


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