The Project Manager is responsible for managing assigned projects in the Service Department. The person in this position works with both staff, customers and vendors to develop, organize and implement tasks relating to specific projects and functions as the person responsible for the term of the project.
Reporting Relationship:
The Project Manager reports to the associated department's Service Manager or Senior project Manager.
Works in conjunction with HM Cragg Safety Coordinator to maintain all Safe Work Practices are being followed in project work areas.
Works in conjunction with Sales staff and/or customer for the following:
Understand and execute the scope of each project.
Prepare quotes and provide application engineering support as needed.
Be a first point of contact for solving issues on both a proactive and reactive basis. Escalate issues to the Service Manager when necessary.
Effectively interacts with members of Service, Standby and support teams to ensure reasonable timeframes for quoting, completing projects, and customer satisfaction.
Prepares project schedules, including identification of major milestones, for overseeing, controlling, communicating, and managing all activities required to complete projects.
In conjunction with the Service Manager, helps identify the project team members and establishes roles and accountabilities within the team for each order.
Performs field service duties and lead technical consulting when required.
Works directly with the customer to understand scope of each project.
Works in conjunction with Sales staff and/or customer to execute job walks, prepare quotes, and provide application engineering support as needed.
Prepares MOP's (Methods of Procedure) for all required jobs.
Initiates pre-job meetings, performs regular quality inspections, and finalizes job with customer through post job walkthrough.
Orders materials required for project in a timely and accurate manner.
Ensures project is completed on time and on budget.
Continually remains updated on all industry standards, ensuring all specifications are met and acting to implement new standards of performance if necessary.
Documents any changes to bid spec/quote and proactively obtain necessary signatures prior to any processed change orders.
Develops strong line of communication with management and within all departments utilizing service.
Operates forklift, pallet jack, and other equipment as necessary.
Provides leadership and direction to field service technicians and assists with talent development.
Prepares job folders, including, but not limited to, work orders, check lists, JSA, MOP, material lists and packing slips.
Assures all project closeout paperwork is completed and located in the job folder.
Prepares and/or reviews battery inspection reports, battery replacement or installation reports and battery testing reports.
Reviews inspection data for quality and accuracy.
Perform other duties and assignments as necessary.
Requirements:
Skills/Knowledge
Strong leadership, supervisory, employee training and development skills.
Excellent communication skills (written and verbal).
Strong organizational skills.
Strong knowledge of DC power equipment, specifically in telecommunications, switchgear & control and UPS industries.
Strong technical and spatial reasoning abilities.
Compliance with all company and industry standard safety and technical certifications and requirements.
Ability to utilize and train on the company expense and time-reporting systems.
Personal Attributes
Demonstrates honesty and integrity in work and relationships.
Demonstrates servant leadership principles with internal and external customers.
Demonstrates innovation/creativity in work.
Possesses strong work ethic and takes ownership of both company and client goals/objectives.
Focused on understanding, meeting, and exceeding customer expectations.
Focused on collaboration and teamwork for the mutual success of the company and its employees.
Travel Expectations:
Up to 50%, depending on customer needs.
Posting Qualifications:
Associate degree or 4-year college degree preferred.
Proven experience managing projects on time and on budget.
Desired knowledge of DC Power products, familiarity with complementary and competitive products and DC Power Services.
5+ Years industry experience preferred.
Ability to lift items greater than 25lbs (and up to 150 lbs.) on a regular basis.
Desired knowledge of project management software or demonstrated ability to quickly learn new software.
Strong Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).