- 1+ years of experience working in customer service
- Excellent communication and proficient English
- Proficient grammar
- Has positive and friendly personality
Nice to Have Skills and Experience
- Banking/Finance experience
Job Description *
An employer in the Cincinnati, OH area is seeking Digital Support Specialists to join their team for a 6 month contract to hire position. These employees will be joining their Client First Center Digital Support Services team and are responsible for answering customer inquiries relating to bank products and services. Inquires may be received through digital channels such as email, social media and online chat or via telephone calls delivered through call routing technology. They will perform customer account transactions and maintenance activities accurately, resolve customer issues through account research and utilization of support materials and resources, and have the ability to deescalate customer requests. The online banking customer service questions can include fraud, travel alert and disputes.