Calculated Hire is in search of a Business Execution Administrator II for our Fortune 100 Financial Services company. You will be responsible for the following components:
Job Description:
Responsible for supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, customer service and technical support.
Additional duties may include:
Identifies, researches and resolves problems in a timely fashion following established guidelines.
Reconciles reports and distributions and maintains differentiating, processing and reconciling transactions:
Resolving customer inquiries; revising departmental procedures; coordinates situations that involve other departments: cover overflow from other desks in the department as needed.
Has extensive internal/external customer contact:
Work under moderate to minimal supervision.
May participate in identifying external customer needs and evaluating risk, assisting with special projects related to product conversion and new product development, training and mentoring lower-level staff and participating in testing for technology changes.
Required Qualifications:
2+ years of administrative or business support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Superior organizational, interpersonal, verbal and written communications abilities.
High level problem solving skills.
Ability to manage multiple tasks in a fast-paced and fluid environment.
Proficiency with Microsoft Office Programs.
Self-motivated, detail oriented and team player.
Experience in implementing solutions on behalf of the customer or client while improving productivity and customer satisfaction
Ability to work independently
Good analysis, tracking, trending and modeling skills
Strong collaboration skills
Strong project management skills.
Superior customer services skills
Top Skills
2 years of experience
Service experience
Must be comfortable with technology, able to walk a client through troubleshooting items like clearing their cache.
Attention to detail
Able to model data in Excel, able to do pivot tables.