The Collection Specialist processes payments within the client systems and follow up on outstanding A/R and/or including research and resolution. This position is responsible for handling all correspondence related to resale orders, contacting title companies, and other facilities as needed to get maximum payment on accounts and to identify issues or changes to achieve client profitability. Ability to research and resolve accounts appearing on delinquent accounts, collection ledger and open AR reports as directed by management, making appropriate decisions on accounts to be worked to maximize production. As a member of the Community Archives team, this service position is a fast-paced accounting services role providing financial services to community associations throughout North America. Candidates for this position must meet Associa's credit requirements. Professionalism is an expected with employees and clients. We follow our 5-Star Service Standards
Demonstrate Care
Communicate Effectively
Exercise Leadership
Build Relationships
Own the Solution
Job Duties and Responsibilities
Community Archives typically processes around 300 checks per day, with approximately 50 checks identified as problematic, necessitating additional time for research and correction through phone and email communication. The Specialist deposits the processed checks from the prior day(s) into the Texas Capital Bank (TCB) account. Each branch has their own designated TCB account. Problem checks are identified as:
No Account Number
Zero Balance
Overpayment
Closing Cancelled
Wrong Order Number
Wrong Management Company
Duties include but are not limited to:
Confirm accuracy of information: payments from Settlements and Community Archives distribution & payments in Community Archives and Payment Portal systems
Manage funds utilizing Remote Data Capture (RDC) machine and report to Corporate Accounting Shared Services Center exceptions as necessary to Operations Supervisor to jurisdiction rules
Handle incoming/outbound calls in a timely, professional, and very courteous manner
Conduct professional behavior with both internal and external business associates that reflect positively on company brand and is consistent with company policies and practices
Display excellent flexibility and effective communication skills and answers questions from clients
Act upon opportunities to upsell and/or sell additional products to customers
Answer questions regarding regulatory requirements from the branch/company specific customer care requirements as directed
Apply common sense understanding all job-related tasks and interactions &follow routine protocols.
Be able to identify when routines do not apply in a specific situation
overtime may be required
Other duties as assigned
Knowledge and Skills
Billing and accounts receivable experience
Functions such as coding, charge entry, claims, and payment postings, following up on past due invoices and delinquent accounts, and correcting and resubmitting claims.