Job Title: Business Process Manager, Buying Programs
Duration:12 Months (Possible Extensions)
Location: San Jose, CA / Hybrid Role
The Opportunity:
As a member of the Buying Programs organization, you will work in close partnership with multiple teams to manage enterprise trials for Digital Media customers. This is an outstanding opportunity to collaborate with product, engineering, and go-to-market teams. The ideal candidate will also have the business savvy to understand the appropriate considerations needed for thoughtful decision-making, has a strong internal drive, and a track record of sound judgment.
Responsibilities:
Document end-to-end workflow for new or changing trial and testing processes.
Support complex trial motions for latest products and services, supporting enterprise customers.
Use Jira, wiki, and other organizational tools to manage and prioritize trial requests.
Report bugs and work with development team to resolve.
Use data to track progress and assess opportunities for process improvement.
Triage issues and analyze to determine next steps.
Provide internal support to stakeholders.
Build strong relationships with business partners and stakeholders.
Evaluate risks and issues, while providing prompt communications and solution delivery.
Ensure process and policy compliance by internal stakeholders of all trial and testing environments.
Required Skills:
2-4 years of relevant professional experience, working with engineering and business stakeholders.
Experience with Wiki and Jira, or equivalent.
Strong business process analysis skills.
Excellent written and verbal communication skills.
Critical thinking skills to solve unique challenges.
Solid documentation and organizational skills.
Ability to think and execute in a fast-paced environment.
Detailed oriented and thorough.
A self-starter that thrives on asking thoughtful questions and connecting the dots.
Relentless attention to detail with a central focus on internal and external customer experience.
Ability to prioritize, multitask, and meet deadlines.
Desired Skills:
Experience with product provisioning a plus.
Knowledgeable about the subscription business model a plus.
Capable interpretation of legal contracts, terms, and conditions a plus.